Sr Customer Insights Mgr Amazon Devices - Z1 Emerging

Were seeking an inventive and entrepreneurial Sr Customer Insights Mgr to join Amazon Devices Z1 Emerging a special projects team dedicated to inventing breakthrough consumer product categories. You will own the methodology and of concept testing and early feedback for ZeroOne programs. This includes customer discovery interviews purchase intent studies pricing research and market sizing to inform product development and gotomarket strategy. Additionally you will lead customer segmentation studies brand positioning research and analysis while managing research vendors and stakeholders to inform product development and gotomarket strategy.

Youll be part of a team that embraces design thinking rapid experimentation and building to learn. If youre excited about working in small nimble teams to create entirely new product categories and thrive in the ambiguity of breakthrough innovation we want to talk to you.

Key job responsibilities
Design and execute concept testing purchase intent studies pricing research and market sizing studies to inform product development and gotomarket strategy.
Create longterm research roadmaps and opportunity frameworks that align with product strategy and business goals.
Lead customer segmentation brand positioning and MaxDiff/conjoint analysis to understand market opportunities.
Manage research vendors and budgets for largescale quantitative and qualitative studies.
Collaborate with product management marketing and business teams to identify research opportunities and translate business questions into research plans.
Design and analyze surveys focus groups and indepth interviews using rigorous methodologies.
Present research findings and recommendations to stakeholders through clear compelling narratives.
Build and maintain relationships with key stakeholders across product marketing and design.
Champion customer insights that impact product roadmaps and business decisions.

6 years experience leading Market Research or User Research projects
Bachelors degree in a related field.
A strong research portfolio demonstrating past work experience and deliverables

MS in HCI Human Factors HCDE Economics or Cognitive Psychology
Consumer product research experience
Exceptional datacollection and analysis skills e.g. designing conducting and analyzing all kinds of user data both quantitative and qualitative
Excellent communication presentation interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Strong grasp of quantitative data analysis and statistics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $226500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.