Subject Matter Expert - SME RBS Returns Reduction
Subject Matter Expert - SME RBS Returns Reduction
Posted on :
02-05-2025
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1 Vacancy
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Job Description
About
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from Web site to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The teams goal is to ensure Amazon remains competitive in the online retail space with the best price wide selection and good product information.
Within RBS the World Wide Defect Elimination team strives to reduce the problems identified with the products. The teams primary role is to identify root cause eliminate the defect and implement solutions to fix the issue permanently thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience
About the Role
As a Subject Matter Expert you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders helping them make datadriven decisions size up problems through various analysis convert problem statements into process improvement activities & achieve closure. The individual will interact with the business automation & technology teams to help drive operation deploy tools & technics and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals actively seeks to understand Amazons core values and translates those into everyday practices.
Key Performance Areas
Own the defect elimination goal for the functional unit
Dive deep and understand different upstream systems & processes that lead to product defects
Drive inputs to improve standard operating procedures and eliminate defects through upstream process or automation fixes by working with external stakeholders
Use data analysis to identify gaps structure initiatives recommend solutions and drive consensus on strategic interfunction business decisions
Own the communication and progress updates on multiple projects assess performance against goals and realign internal/external stakeholders on project deliverables
Use Tableau and SQL to create dashboards by task analyze opportunities identify patterns and implement proactive solutions
2 years of program or project management experience
Knowledge of Microsoft Office products and applications
Experience handling projects using six sigma or Lean processes
Experience using data to influence business decisions
Experience interpreting data and making business recommendations
Experience in ecommerce product listing & catalog
Experience in advanced SQL Python Tableau
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from Web site to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The teams goal is to ensure Amazon remains competitive in the online retail space with the best price wide selection and good product information.
Within RBS the World Wide Defect Elimination team strives to reduce the problems identified with the products. The teams primary role is to identify root cause eliminate the defect and implement solutions to fix the issue permanently thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience
About the Role
As a Subject Matter Expert you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders helping them make datadriven decisions size up problems through various analysis convert problem statements into process improvement activities & achieve closure. The individual will interact with the business automation & technology teams to help drive operation deploy tools & technics and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals actively seeks to understand Amazons core values and translates those into everyday practices.
Key Performance Areas
Own the defect elimination goal for the functional unit
Dive deep and understand different upstream systems & processes that lead to product defects
Drive inputs to improve standard operating procedures and eliminate defects through upstream process or automation fixes by working with external stakeholders
Use data analysis to identify gaps structure initiatives recommend solutions and drive consensus on strategic interfunction business decisions
Own the communication and progress updates on multiple projects assess performance against goals and realign internal/external stakeholders on project deliverables
Use Tableau and SQL to create dashboards by task analyze opportunities identify patterns and implement proactive solutions
2 years of program or project management experience
Knowledge of Microsoft Office products and applications
Experience handling projects using six sigma or Lean processes
Experience using data to influence business decisions
Experience interpreting data and making business recommendations
Experience in ecommerce product listing & catalog
Experience in advanced SQL Python Tableau
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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