About the Role:

Grade Level (for internal use):

The Team: The Revenue Enablement team within Customer Experience (CX) fosters collaboration to enhance customer satisfaction and drive revenue growth. By prioritizing creative thinking and datadriven insights the team shapes packaging and pricing strategies based on customer interactions. Their strong emphasis on crossfunctional collaboration ensures effective communication across departments optimizing the customer journey and maximizing revenue opportunities.

The Role:We are seeking a strategic and resultsdriven Director of Customer Insights and Packaging to lead our efforts in understanding customer needs and optimizing packaging strategies across Market Intelligence. This role will be pivotal in driving revenue growth and enhancing customer satisfaction through datadriven insights and innovative packaging models. Additionally the Director will ensure alignment in product representation and packaging strategies facilitating effective communication across business lines.

Key Responsibilities:

Customer Insights Leadership:

• Develop and implement a comprehensive strategy for gathering analyzing and utilizing customer insights to inform pricing and packaging decisions.

• Collaborate with the Customer Experience Team to integrate customer feedback and sentiment analysis into pricing and packaging strategies.

• Leverage AI and analytics tools to identify trends in customer behavior and preferences that impact pricing and packaging decisions.

Holistic Packaging & Pricing Strategy:

• Lead the development of a cohesive packaging strategy that aligns business objectives and customer segments.

• Leverage competitive analysis and market research to inform solution selling and identify opportunities for differentiation.

• Work closely with product management and marketing teams to ensure packaging aligns with product value propositions and market positioning.

• Collaborate with the Pricing team to manage the process related to product packaging and allocations ensuring that product codes are effectively set up in sales and finance systems.

• Enable Revenue teams with account planning support related to holistic customer renewal pricing and with upsell package opportunities and provide complex deal strategy guidance.

CrossFunctional Collaboration:

• Partner with various business lines to ensure alignment on packaging strategies and customer insights.

• Facilitate workshops and discussions with stakeholders to gather input and drive consensus on packaging initiatives.

• Coordinate with Revenue Operations and Customer Care to ensure pricing and packaging strategies are effectively communicated and implemented.

• Participate in crossfunctional meetings to represent the Customer Insights and Pricing functions contributing to strategic discussions regarding product management and packaging.

Performance Measurement:

• Establish key performance indicators (KPIs) to measure the effectiveness of divisional pricing strategies and customer insights initiatives.

• Regularly report on divisional pricing performance customer satisfaction metrics and revenue impacts to senior leadership.

• Analyze the impact of product code decisions on reporting and business outcomes providing recommendations for improvement.

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $124000 to $190000. Base salary ranges may vary by geographic location.

In addition to base compensation this role is eligible for additional compensation such as a semiannual incentive bonus plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees visit Were Looking For:

Basic Required Qualifications:

• Bachelors degree in Business Marketing Economics or a related field; MBA preferred.

• 7 years of experience in pricing customer insights market analysis or business development preferably within a B2B environment.

• Proven track record of leading crossfunctional initiatives and driving revenue growth through generating customer insights and creating successful packaging strategies.

• Strong analytical skills and experience with data analysis tools and techniques.

• Excellent communication and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.

Flexible Working

We pride ourselves on our agility and diversity and we welcome requests to work flexibly. For most roles flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return to Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.