Manager MCS Enablement
Manager MCS Enablement
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Job Description
This role will be based in NYC Chicago Omaha San Francisco or Sunnyvale.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Manager Member and Customer Success (MCS) Enablement is a strategic leadership role focused on driving highimpact enablement across one of two critical areas: Scaled Solutions or Customer Success & Services (CS&S) within our broader Member and Customer Success (MCS) organization. We are hiring for two distinct roles and candidates will be considered for the opportunity that best aligns with their skills and experience.
Each Manager will lead a team of Enablement Leads responsible for partnering closely with Enablement counterparts and crossfunctional stakeholders to design develop and deliver scalable programs that empower our customerfacing teams to deliver exceptional customer outcomes.
This leader will serve as a trusted partner to either Scaled Solutions or CS&S leadership ensuring our teams are equipped with the tools knowledge and processes they need to deliver value at scale and throughout the customer journey. The role includes shaping strategy operationalizing an enablement rhythm aligning on global priorities and coaching a team of Enablement Leads to excellence.
Youll collaborate closely with Product Marketing Learning & Development and Sales GoToMarket Enablement teams to ensure enablement efforts are cohesive effective and adapted to the unique needs of each customer segment. You will also work handinhand with the Senior Manager of Enablement and your peer Manager (Scaled Solutions or CS&S) to drive a unified futurefocused enablement strategy across the MCS ecosystem.
Key Responsibilities:
Design and operationalize a rhythm of business and engagement model for enablement clearly outlining how Enablement Leads partner across functions to support planning content development program and field readiness.
Define and evolve the enablement strategy and operating model for either the Scaled Solutions or Customer Success & Services organization ensuring alignment with business priorities and adaptability to regional needs.
Lead and develop a highperforming team of Enablement Leads fostering a culture of excellence collaboration accountability and continuous growth.
Collaborate closely with your peer Manager (Scaled Solutions or CS&S) to build a unified engagement model and ensure crossfunctional alignment and shared accountability across enablement efforts.
Serve as a strategic thought partner to the Senior Manager of Enablement and broader Enablement leadership team to shape the longterm vision for scalable customercentered value delivery.
Partner crossfunctionally with Global Enablement Leads Sales Enablement Leads Product Marketing and GoToMarket teams to align global strategy with regional and measure enablement impact.
Up to 20 travel may be required
Qualifications :
Basic Qualifications:
2 years in a leadership or team lead role managing and coaching individual contributors
2 years of experience in Enablement Customer Success Learning & Development or a related customerfacing function
Experience designing and executing scaled enablement programs aligned to business goals
2 years of partnering crossfunctionally with senior stakeholders in Product Marketing and GoToMarket teams
Project management certification and/or experience managing workstreams
Experience communicating strategy and impact to leadership (senior director and above)
Preferred Qualifications:
Comfortable operating in ambiguity and designing structure processes and systems to drive clarity and scale
Familiarity with Customer Success workflows and lifecycle (CS&S or scaled/digital CS models)
Experience developing onboarding product training or launch support programs
Experience supporting scaled success programs in a SaaS or subscriptionbased business
Datadriven mindset with the ability to measure and optimize enablement impact
Growth mindset with a passion for continuous improvement coaching and collaboration
Suggested Skills:
- Team Lead/People Leader
- Enablement
- Stakeholder Management
- Project Management
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $116000 to $176000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.
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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
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Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
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No
Employment Type :
Fulltime
Employment Type
Full-time
