Lead Client Support Analyst Hybrid
Lead Client Support Analyst Hybrid
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Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Were seeking a Lead Client Support Analyst to work with our stellar team! We are looking for an upbeat creative and customerfocused person that is looking to develop their career in a FinTech environment by joining our Newark NJ team. In this role your primary focus is to support our clients with the Brokerage Processing Solution applications. You will need to add to the overall strategic direction for Business Support of our Capital Market office products. We are seeking someone who can drive client happiness and transform client benchmarking.
We are made up of highperforming teams that meet in person to learn and collaborate. This role is considered hybrid which means youll be assigned to a Broadridge office and required to be in the office 23 days a week.
Responsibilities:
Handle any production issues that may arise review postmortems and anticipate future business changes and actively adapt plans to ensure premium service
Provide customer service support that is aligned with our strategic priorities across multiple BPS products
Review research and manage a queue of client inquires and partner with development product application support and operational teams to ensure flawless of service
Craft measure and exceed service standards and key performance metrics
Establish and articulate a strategic vision set goals develop and track/measure results
Drive associate development by assisting junior associates
Qualifications:
5 years of experience in Back office/Front office application build and Level 2 or Production support.
Knowledge of SQL Core Java Unix or Python (one or more is required)
Experience in development or support teams for Reference data Order management and Trade flow systems is a plus.
Knowledge of MS Office (Excel Outlook etc)
Knowledge that is a plus: XML JCL JSP DB2 Easytrieve PDX Angular JS Oracle/MySQL .NET JMS Kafka Camel drools AWS JDBC Swing Java 1.8 Oracle 12c Camel Spring 4.x IBM MQ Websphere 8.5 Tomcat 8.0 AutoSys BladeLogic and mainframe systems.
Benefits Information: Please visit for more information on our comprehensive benefit offerings.
#LIPP1
We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.
Required Experience:
IC
Employment Type
Full-Time
