Intake Specialist The Nest
Intake Specialist The Nest
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1 Vacancy
Job Description
Role: Intake Specialist
Reports to: Program Manager
Program: 1603 Housing Retention
Department: Permanent Supportive Housing
Location: The Nest 222 South Hill St. 7th Floor Los Angeles CA 90012
Setting: 100 Onsite
Schedule:Monday Friday 8:00am 4:30pm
Status:Fulltime/NonExempt/NonManagement
Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) etc.
Openings:1
SUMMARY:
The Intake Specialist Project Based Housing will support the Program Manager Housing Intake Services and participate in the intake process for individuals referred to our housing programs. The Intake Specialist Project Based Housing will be knowledgeable about the housing application process including eligibility for various vouchers and subsidies as well as appropriate documentation required for each application. In order to promote efficient leaseup processes the Intake Specialist Project Based Housing will work to ensure that applications are completed in a timely manner and submitted to the appropriate entity. This includes HACLA HACoLA/LACDA Brilliant Corners and property management applications.
Essential Duties and Responsibilities:
- Ensure outreach intake and assessment progress notes are completed for all referrals to projectbased sites within timeline specified in DHS Housing for Health Intensive Case Management Services statement of work.
- Screen newly referred clients to ensure they meet eligibility requirements.
- Complete housing authority applications and submit to supervisor for review in a timely manner
- Enter referrals into DHS database (CHAMP) and LAHSA database (HMIS RMS) in a timely manner.
- Review housing subsidy / voucher applications (HACoLA/LACDA HACLA and Brilliant Corners) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive documentation.
- Ensure that noneligible clients have documentation supporting determination of ineligibility and that they are referred back to appropriate alternative services.
- Ensure accurate data entry needed for all reporting requirements and outcomes.
- Oversee creation of initial individual client physical chart development to ensure appropriate file maintenance for audit purposes.
- Use a clientcentered approach that includes Motivational Interviewing Harm Reduction and TraumaInformed Care principles.
- Maintain client confidentiality at all times and follow HIPAA laws as well as other applicable state or local laws.
- Ensure adherence to all agency department and program policies and procedures
- Coordinate appointments transportation and followup services for Clients to ensure they have necessary documents needed to complete applications.
- Directly transport Clients in personal vehicle to various agencies and in the greater Los Angeles area to decrease barriers to housing.
- Communicate effectively with property managers and other third party partners.
- Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings direct individual supervision and trainings.
Qualifications:
- High School Diploma or GED or Equivalent
- Valid Drivers license reliable car auto insurance that meets state requirements and an acceptable driving record.
- Two years of equivalent experience or Bachelors degree and one year experience providing services to individuals living with mental illness and/or substance addictions.
- Able to demonstrate knowledge of the multiply housing subsidy types housing application process and eligibility requirements.
- Able to work in a high tolerance Harm Reduction environment.
- Computer literate; able to effectively use computerized database for client file management with basic skills in Microsoft Word Outlook and Excel programs.
- Skilled in data collection.
Work Environment:
- Field will need to travel) and indoor office environment
- On occasion walk or drive to different local sites
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Job FamilyJulie
- Pay TypeHourly
- Employment Indicator100 in person by JD
- Min Hiring Rate$23.75
- Max Hiring Rate$26.00
- Travel RequiredYes
- Required EducationHigh School
- Job Start DateMonday May 26 2025
Required Experience:
Unclear Seniority
Employment Type
Hourly
