Associate Manager Direct-To-Consumer DTC Supply Chain Operations
Associate Manager Direct-To-Consumer DTC Supply Chain Operations
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$ 160776 - 160776
1 Vacancy
Job Description
Lifestyle Brands (the LSB) is a growing house of likeminded brands under the SC Johnson umbrella including Method Mrs. Meyers Clean DayBabyganics andEcover. Headquartered in San Francisco with additional operations in Chicago and throughout Europe the LSB is home to 650 employees. Together we act as a force for bold transformative growth with a focus on delivering positive impact for people and the planet. If youre into pioneering the future and doing good while doing business come join us.
The LSB is part of SC Johnson a familyowned company and leading manufacturer of household cleaning home storage air care pest control and shoe care products as well as professional products. Originally founded in 1886 and headquartered in Wisconsin U.S.A. SC Johnson and the Lifestyle Brands division are at work for a better world.
The Companys Total Rewards package is at or above industry levels. The expected base salary range for this position is between 122496.00 USD 160776.00 USD. Job related skills experience education and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level eligibility and performance a total package may include profit sharing a shortterm incentive and/or longterm incentives. As a family company benefits are a key piece of our Total Rewards package as well and were proud to provide a comprehensive competitive and differentiated benefits program that our people and their families value.The Associate Manager DirecttoConsumer (DTC) Supply Chain Operations will help power the operational engine behind two of our most iconic Lifestyle Brands Method and Mrs. Meyers Clean Day. Reporting to the Director of DirectToConsumer (DTC) this handson role is responsible for ensuring the right products are in stock the consumer experience feels seamless and the operation scales efficiently without sacrificing service or margin.
This opportunity with have great visibility influence and own forecasting ordering fulfillment and operational cost management across our DTC fulfillment network. Youll work closely with our 3PL customer experience team and internal partners to deliver bestinclass service while protecting profitability. This team member will help building reports/internal tools improving processes and using data to drive business results. If you love creating structure solving operational challenges and making a visible impact every day this role offers an exciting opportunity to do just that.
KEY RESPONSIBILITIES
1. Keep products available through smart forecasting ordering and inventory control
Own the endtoend process of forecasting demand placing inventory orders and maintaining optimal stock levels to ensure consumers can always find what they wantwithout overloading warehouses or missing opportunities.
2. Deliver bestinclass consumer experience by resolving root causes and improving processes
Analyze consumer inquiries to surface operational pain points simplify processes and proactively remove the barriers that stand between our brands and loyal happy consumers
3. Drive operational efficiency by optimizing cost across shipping fulfillment and storage
Continuously find ways to ship smarter pack faster and store leanerstriking the right balance between cost speed and quality so we can serve consumers better while protecting margins.
4. Build and maintain the tools and processes that drive operational visibility and continuous improvement
Design the Excelbased trackers dashboards and standard operating procedures that keep the team moving forwardthen make the tools sharper and smarter over time.
5. Manage vendor relationships with accountability collaboration and a focus on results
Manage our 3PL and partner with our customer service teams building strong relationships while holding them accountable to the KPIs that drive consumer experience and operational success.
PREFERRED EXPERIENCES AND SKILLS
Experience in DTC or eCommerce supply chain operations with a focus on improving consumer experience while managing fulfillment speed service and cost
Advanced excel skills (e.g. pivot tables VLOOKUPs formulas dashboards); able to develop tools from scratch to improve visibility and decisionmaking; experience with SAP or other ERP systems a plus
Processdriven and detail oriented with experience creating and managing standard operating procedures (SOPs)
Strong analytical skills and problemsolving skills; background in math or forecasting
Demonstrated ownership mindset: selfstarter who ensures data accuracy executes handson work while thinking bigpicture and acts with urgency and integrity
Ability to manage vendor relationships with accountability and partnership especially 3PLs and customer service
REQUIRED EXPERIENCE YOULL BRING
Bachelors Degree and 5 years in supply chain fulfillment or physical product operations
Qualified candidates must be legally authorized to work in the United States without sponsorship
JOB REQUIREMENTS
Position is FullTime regular business hours MondayFriday
Office work environment: San Francisco CA office remote work available one day a week
Travel up to 10
Relocation is not available for this opportunity
Inclusion & Diversity
We believe that being a team of diverse people with different ideas views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are be valued listened to and supported to do their best possible work.
Sure theres always more that can be done. But together with our team partners customers and community we can make everyone welcome.
Better Together
At SC Johnson we strive to create a positive inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.
Equal Opportunity Employer
The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race color religion gender marital status sexual orientation national origin ancestry age gender identity gender expression disability citizenship pregnancy veteran status membership in any active or reserve component of the U.S. or state military forces genetic history or information or any other category protected by law.
Accommodation Requests
If you are an individual with a disability and you need an accommodation or other assistance during the application process please call our Human Resources department at or email your request to . All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.
Required Experience:
Manager
Employment Type
Full-Time
