Program Manager MOC NWT
Program Manager MOC NWT
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$ 72000 - 75000
1 Vacancy
Job Description
Job Details
Description
Organization Overview:The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are wellestablished Manhattan communitybased agencies that support services to approximately 30000 New Yorkers. We are two of New York Citys leading human services organizations meeting the needs of children youth and families homeless individuals and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and lowincome families outofschool and outofwork youth and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville and seek to deliver programs that are impactful innovative and intergenerational.
Program Description: Goddard Riverside invests in people & strengthens community serving more than 20000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a boroughwide initiative to serve the unsheltered community. MOC collaborates with various community partners and healthcare agencies throughout Manhattan.
Position Summary: Provide direction support and supervision to the Evening Night and Weekend Outreach and Dispatch staff. The Program Director is responsible for overall program quality and performance as well as staff development evaluation and oversight. The Night Evening and Weekend team canvasses Upper and Lower Manhattan engaging and assessing street homeless individuals as well as responding to 311 calls transports for intakes and special assignments as needed.
Schedule:Monday Friday 9am5pm with flexibility working alternate shifts as needed to facilitate operations of the 24hour 7 day per week program
Salary Range:$72000 $75000
Candidates must have the required qualifications to be considered for the position. The salaryoffer will be basedonthe candidates number of years experience in the exact orcomparableposition and additional preferred qualifications will be taken into account.
Roles Responsibilities and Essential Duties
Role Responsibilities and Essential Duties
- Oversee the daytoday operations and administration of the program comprised of Outreach staff (includes full parttime and per diem employees) weekend supervisors evening and overnight supervisor
- Provide direct and consistent supervision to the Team Supervisors ensuring that they are spending adequate time in the field with staff
- Manage both union and nonunion employees following agency and collective bargaining agreement policies and procedures and complete introductory and annual evaluations for employees.
- Manage NWT payroll approvals
- Review vehicle GPS case note entries call logs and shift reports etc.
- Oversee any disciplinary processes for staff in program
- Go out with outreach teams on shift as needed and to monitor services rendered in the field
- Lead team meetings as well as provide communications and updates
- Oversee maintenance of office space requesting facilities and IT support where necessary
- Attend monthly Manhattan Outreach Consortium program wide meetings as needed
- Manage Code Blue and Code Red team assignments and follow up
- Ensure quality and integrity of services and program
- Oncall responsibilities and oversight of oncall scheduling/rotation
- Other duties as needed
Qualifications/Educational Requirements
- Bachelors Degree with experience required. A candidate without a bachelors degree may be considered with extensive supervisory experience.
- Experience with unsheltered community mental health and/or substance use disorders required.
- Valid drivers license and a driving record that meets the agencys auto insurance.
- Masters degree in social work or related field preferred.
Skills Knowledge and Abilities
- Demonstrated leadership ability and a team player
- Strong operational skills
- Ability to interpret policy and monitor adherence to policy
- Ability to negotiate numerous priorities resolve conflicts and manage a high degree of communication with multiple parties
- Excellent verbal and written communication skills
- Strong organizational skills and timely follow up
- Ability to develop implement and manage systems and processes
- Ability to work independently while collaborating with upper management and agency resources when needed
- Excellent judgement
Computer Skills:
- Proficient in Microsoft Office
- Ability to learn data base systems such as StreetSmart MOCAP and CARES
Physical Requirements and Work Environment
- Indoors and outdoors; all weathers
- Flexible schedule needed: evening overnight and weekend hours
- Ability to participate in four overnight quarterly counts per year
- Frequent walking and standing
- Occasional lifting up to 30 lbs.
We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientationgender identityor any other characteristic protected by federal state or local law.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required Experience:
Manager
Employment Type
Full-Time
