Customer Experience Manager - Microsoft
Customer Experience Manager - Microsoft
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Job Description
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90 of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to businesstobusiness technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow itll be a fun journey!
Ready to Lead a HighImpact Inside Sales Team Step Into the Drivers Seat of Customer Experience.
Your Role: At Ingram Micro we power the worlds technologybut you dont need a tech background to lead here. Were looking for a Customer Experience Manager to coach and inspire a dynamic team of Customer Experience Representatives supporting Microsoft product sales. This is your opportunity to lead from the fronthelping team members grow close more deals and deliver an outstanding customer journey every day.
If youve led highperforming inside sales insurance collections or call center teamsand thrive in fastpaced environments where coaching and development are central to successthis is your next career move.
What Youll Do:
Lead a team of Customer Experience Reps with a player/coach mindsetdeveloping talent sidebyside not just from the sidelines.
Use your sales leadership skills to optimize workflows boost productivity and drive revenue.
Conduct weekly 1:1s with your team to celebrate wins identify roadblocks and strengthen development plans.
Serve as a secondlevel escalation point for operational or customerrelated issues.
Partner with stakeholders to align strategy with business objectives and deliver a seamless customer experience.
Create an environment of accountability growth and collaboration.
Leverage data to drive performance improve KPIs and align daytoday activity with customer and company goals.
What You Bring:
5 years of experience in inside sales call center management or customer operationsincluding 2 years of team leadership.
A coachingfirst mindset and passion for helping others grow.
Strong communication skills (written and verbal) with the ability to motivate teams and influence stakeholders.
Business acumen and problemsolving skillsyou can spot a process gap and optimize it before others even notice.
Experience working with performance metrics and aligning teams to targets and behaviors that drive outcomes.
High school diploma or equivalent required; a bachelors degree is a plus.
Why This Role This is more than just a management jobits a chance to be part of a company on a mission to become a platform business. Youll join a team with an entrepreneurial spirit a focus on innovation and a commitment to developing great leaders. Youll have the opportunity to shape strategy make a measurable impact and grow your career alongside a worldclass team.
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The typical base pay range for this role across the U.S. is USD $74400.00 $119100.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and longterm incentives. These awards are allocated based on position level and individual performance. employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match shortterm and longterm disability coverage basic life insurance and wellbeing benefits among others.
This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a preemployment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
