Senior Program Manager Delivery Choices
Senior Program Manager Delivery Choices
Posted on :
02-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The Amazon Delivery Choices Team is looking for a strategic and customerobsessed Senior Program Manager to lead our delivery experience strategy through highvolume events (HVEs) and Peak seasons.
For millions of customers worldwide the Delivery Experience team provides innovative ways to get what they want and need enabling the choices they make on every order every day. During checkout customers see various delivery options that simplify their experience while balancing network capacity and operational efficiency.
You will be responsible for daytoday program operations and scaling delivery choice capabilities during highdemand periods. This includes owning key program metrics and performance analysis building and establishing playbooks for HVE readiness partnering with product teams to establish strategic direction and leading with robust communication to align leaders across the organization. Youll collaborate with stakeholders across multiple organizations including tech operations and business teams to develop and launch program improvements. Success in this role requires close management of crossfunctional dependencies and the ability to drive operational excellence during our most critical business periods.
The ideal candidate has strong product strategy experience is deeply analytical and excels at balancing customer experience with operational constraints. You should be skilled in experimental design and datadriven decisionmaking with the ability to translate complex analyses into actionable insights. You are a clear communicator (both written and verbal) highly organized and have a proven track record of delivering results in a fastpaced environment. Experience in managing products through highscale events and the ability to influence crossfunctional stakeholders is essential.
Key job responsibilities
* Own daytoday program operations and scaling of delivery choice capabilities during highdemand periods
* Build and maintain comprehensive playbooks for HVE readiness and peak season
* Lead program metrics and performance analysis establishing clear reporting and monitoring frameworks
* Drive crossfunctional alignment through robust communication with leadership and stakeholders
* Manage complex dependencies across tech operations and business teams to ensure successful program
* Create clear compelling documentation for various audiences including executive leadership
* Lead operational excellence initiatives during critical business periods through careful planning and
* Proactively identify and remove obstacles to achieve strategic customer experience financial and operational goals
* Partner with product teams to provide operational insights that inform product strategy through HVEs
* Support the development of product improvements based on operational learnings and customer experience data
* Collaborate with product and engineering teams to design and execute experiments that validate program improvements
* Contribute to roadmap planning by providing operational expertise and performance insights
A day in the life
Per the internal transfers guidelines please reach out to the hiring manager for an informational through the Request Informational button on the job page.
About the team
We consider ourselves a startup team with a big vision and anything is possible mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and highenergy team that isnt afraid to swing for the fences or exceed expectations even on tactical projects.
5 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
For millions of customers worldwide the Delivery Experience team provides innovative ways to get what they want and need enabling the choices they make on every order every day. During checkout customers see various delivery options that simplify their experience while balancing network capacity and operational efficiency.
You will be responsible for daytoday program operations and scaling delivery choice capabilities during highdemand periods. This includes owning key program metrics and performance analysis building and establishing playbooks for HVE readiness partnering with product teams to establish strategic direction and leading with robust communication to align leaders across the organization. Youll collaborate with stakeholders across multiple organizations including tech operations and business teams to develop and launch program improvements. Success in this role requires close management of crossfunctional dependencies and the ability to drive operational excellence during our most critical business periods.
The ideal candidate has strong product strategy experience is deeply analytical and excels at balancing customer experience with operational constraints. You should be skilled in experimental design and datadriven decisionmaking with the ability to translate complex analyses into actionable insights. You are a clear communicator (both written and verbal) highly organized and have a proven track record of delivering results in a fastpaced environment. Experience in managing products through highscale events and the ability to influence crossfunctional stakeholders is essential.
Key job responsibilities
* Own daytoday program operations and scaling of delivery choice capabilities during highdemand periods
* Build and maintain comprehensive playbooks for HVE readiness and peak season
* Lead program metrics and performance analysis establishing clear reporting and monitoring frameworks
* Drive crossfunctional alignment through robust communication with leadership and stakeholders
* Manage complex dependencies across tech operations and business teams to ensure successful program
* Create clear compelling documentation for various audiences including executive leadership
* Lead operational excellence initiatives during critical business periods through careful planning and
* Proactively identify and remove obstacles to achieve strategic customer experience financial and operational goals
* Partner with product teams to provide operational insights that inform product strategy through HVEs
* Support the development of product improvements based on operational learnings and customer experience data
* Collaborate with product and engineering teams to design and execute experiments that validate program improvements
* Contribute to roadmap planning by providing operational expertise and performance insights
A day in the life
Per the internal transfers guidelines please reach out to the hiring manager for an informational through the Request Informational button on the job page.
About the team
We consider ourselves a startup team with a big vision and anything is possible mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and highenergy team that isnt afraid to swing for the fences or exceed expectations even on tactical projects.
5 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
