Front Office Manager
Front Office Manager
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Hotel Xenia Autograph Collection. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
A fantastic opportunity has arisen here at Hotel Xenia Autograph Collection by Marriott. We are currently looking to recruit a passionate Front Office Manager to join our Front Office team in our growing luxury boutique hotel.
Position Overview
Reporting to the Rooms Division Manager the Front Office Manager is responsible for overseeing all front office operations ensuring a seamless guest experience. This role includes managing checkins checkouts guest inquiries and maintaining high service standards. Key responsibilities include supervising the front office team training and developing staff handling guest complaints professionally managing room assignments and ensuring smooth daytoday operations. The Front Office Manager plays a crucial role in enhancing guest satisfaction maintaining operational efficiency and upholding the standards of our luxury boutique hotel.
What we looking for
Previous experience in front office supervisory role within the hospitality industry with a strong understanding of hotel operations and systems.
Proven ability in managing and motivating the front office team with the ability to drive performance and foster a positive work environment.
Ability to manage multiple tasks oversee daily operations and ensure the front office runs smoothly.
The capacity to handle guest concerns and operational challenges quickly and efficiently while maintaining a professional attitude.
Strong verbal and written communication skills with the ability to interact with guests and team members professionally and effectively.
What we offer
28 days holiday including bank holidays.
World class training and development programmes tailored to enhancing skills.
Free meals on duty in our colleague dining facilities.
Uniform supplied and laundered
Company pension plan
Staff Parties and Monthly Celebration Party.
Recommend a Friend Bonus.
Special discounted rates for 9000 Marriott hotels worldwide.
Hotel Xenia Autograph Collection is a contemporary boutique hotel located in South Kensington London. Inspired by Xenia the ancient Greek concept of hospitality invites guests to embrace the extraordinary. Replete with 4star accommodations 99 guest rooms and suites an all day dining Italian Restaurant La Terrazza Living Wall Bar cigar garden private dining and events area Xenia offers truly unique experience for our guests a modern yet comfortable home away from home ambience.
This company is an equal opportunity employer.
frnch1
Required Experience:
IC
Employment Type
Full-Time
