Community Management Strategist
Community Management Strategist
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USD 75000 - 85000
1 Vacancy
Job Description
Overview:
The Community Management Strategist is responsible for the success of all communities in their book of business to be assigned by vertical/industry. As the vertical lead the Strategist oversees and manages team processes reporting and overall strategic approaches to community recruitment rewards and incentives member engagement and community operations/administration. Rather than owning a high volume of accounts measuring impact and customer satisfaction will become the key pillar of success. Proactivity in measuring and assessing audience milestones as they relate to customer research objectives will encompass ideation through delivery. The strategist may own a small number of highvalue accounts.
Fuel Cycle is regularly recognized as a great and innovative place to work. Our recent awards include 2024 Built In Best Places to Work as well as Comparably Best CEO Best Company for Women and Best Company for Diversity. Fuel Cycle is proudly a 2024 Quirks Top Company for Consumer Research and Online Panel Communities MROC and was named Top 50 Most Innovative by GRIT in 2023. Learn more about our Culture & Values here.
Key Responsibilities:
Audience Retention and Engagement
Proactively develop and implement retention strategies manage data reporting and dashboards generate audience experience KPIs and handle quality assurance for key deliverables.
Audience Management: Ownership and delivery of the teams overall strategy for incentivization engagement communication profiling and recruitment.
Recruitment strategy will encompass the development of successful channels ensuring quality methods and participants that aid in customers research goals.
Team and Account Coordination
Assign tasks ensure team coverage mentor junior managers fill in as account lead when needed and manage strategic accounts.
Pod Management and Strategic Consulting
Pod Manager and AX Liaison: Provide consultation escalation and expertise across the organization; joining Sales calls and supporting the CX team
Strategic Consulting: Proactively identify audience development needs optimize community audiences improve participation rates and execute engagement strategies.
Content Management: Plan audience activities develop engaging content and handle crisis management for all accounts in your pod.
Executive Support and Industry Research
Prepare data reports and action plans for the executive team and join sales calls as needed.
Industry Research: Review current research according to the industries and audiences in your pod and propose initiatives based on relevant findings.
Your Success Metrics:
Community/Panel is developed/recruited and maintained to meet customer research needs.
Regular proactive consultation with customer and account team to understand identify and recruit appropriate audience targets based on customer research goals.
Member data is 100 accurate and regularly validated for all communities in your portfolio.
User life cycles are proactively measured to better understand user lifetime values.
Participant ROI is evaluated on a quarterly basis to analyze customer budgets and savings.
Recruitment frequencies and methods are evaluated on a quarterly basis to understand effectiveness and trends.
Periods of time with less or no research are supplemented with nonresearch or secondary research activities.
Rewards/incentives if applicable are monitored for success on a monthly basis.
Analyze industry/audience trends to ensure content is relevant and interesting.
100 compliance of audience experience hours for all communities in your portfolio.
Overutilization or underutilization of hours leads to an upsell or strategic evaluation with Account Directors.
All projects/workspaces in Asana are accurate and setup properly.
All hours that are purchased by customers are used in full each month.
All hours are logged weekly for accurate and up to date reporting.
Who youll work with
Research Directors
Implementation Managers
Account Directors
Strategic Research Leads
Director of Training & Enablement
Product Managers
VP of Sales
VP of Finance
VP of Client Accounts Customer Experience
Chief Strategy Officer
Chief Customer Officer
Chief Financial Officer
Core Skills & Competencies:
Audience Experience: Proficient in managing online participant spaces such as communities panels or large forums understanding member dynamics and fostering engagement.
Proactivity: Ability to identify and tackle problems before they occur or become unsalvageable. Exercises agency to develop and consult on efficiencies and successful strategies before times of struggle.
Data Analysis: Skilled at creating and interpreting audience experience KPIs trends and performance metrics and executing on actions needed.
Strategic Thinking: Big picturethinker. Ability to develop action plans based on data insights to enhance audience experience success.
Customer Relationship Management: Ensures customer satisfaction through effective communication and value delivery.
Team Leadership: Capable of leading and coordinating audience experience teams.
Escalation Handling: Acts as a point of escalation for complex audience experience issues.
Service Level Compliance: Ensures service hours are logged accurately and meet contractual requirements.
What youll bring:
Education: Masters or bachelors degree in a relevant field.
Experience: 45 years managing audience experience or equivalent B2B customerfacing roles.
Leadership: Ability to lead and inspire audience experience teams.
Analytical Skills: Proficient in data analysis and reporting.
Communication: Excellent verbal and written communication skills.
Adaptability: Can handle diverse audience needs and challenges.
ProblemSolving: Effective at addressing complex audience experience issues.
Empathy: Understands audience perspectives and needs.
Organizational Skills: Manages multiple accounts efficiently.
Benefits:
Health/Dental/Vision Insurance
401k match
Equity Purchase Option
Flexible Work Schedule
15 Vacation Days 7 Sick Days annually
12 Company Holidays 4 Floating Holidays/Recharge Days (giving you the flexibility to celebrate or observe nonstandard holidays or take time to rest and recharge)
Parental Leave
Monthly Internet/Phone Stipend
All Team Perks: many including: Rightway Headspace & more
LA & NY HQ Perks: Weekly community lunches refreshments & snacks
Pet Friendly HQs
This position pays between $75000 $85000 base salary plus a variable bonus equal to 7 of your base. Achieving the variable bonus is through meeting all of your OKRs 50 of total) and achieving a 90 contract renewal rate for your assigned vertical 50 of total). Your final base salary will be determined based on location work experience skills knowledge education and/or certifications.
This position follows a hybrid work model and is based out of our Los Angeles or New York City HQs with an onsite presence required 3 days/week.
About Fuel Cycle:
Fuel Cycle accelerates decision intelligence for legendary brands by enabling organizations to capture analyze and act on insights required to launch new products acquire customers and sustain growth. By leveraging Fuel Cycles Research Engine a SaaS software platform brands forge connections with their key audiences and harness actionable insights that drive confident business decisions. Our technology enables decisionmakers to maintain constant connections with their customers prospects and users to uncover realworld actionable intelligence and insights. By integrating human insight with critical business data and through automated quantitative and qualitative research solutions theFuel Cycle Research Enginepowers product innovation brand durability and sustainable growth.
At Fuel Cycle we embrace the values of diversity equity and inclusion and are committed to fostering an inclusive company culture. We believe that everyone regardless of their background or identity should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair transparent and free from bias. We value the unique perspectives and contributions of each team member knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability sex race gender identity sexual orientation religion national origin age veteran status or any other protected status under the law.
Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities as needed to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process pleasecontact usat to discuss your needs.
#lihybrid
Employment Type
Full-Time
