Referral and Consult Center Representative
Referral and Consult Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Title
Position Summary / Career Interest:
This position is responsible for preregistration of patients scheduling answering patient questions about upcoming visits providing referral information and for supporting marketing campaigns.Responsibilities and Essential Job Functions
- Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.
- Responsible for registration of scheduled patients prior to visit including entering demographics and insurance verification.
- Scheduling of activities including patient appointments and telehealth visits using extensive knowledge of appointment types locations providers and specialties.
- Provides patient support for the MyChart EMR System.
- Explains facility policies and ensures caller understands clinic scheduling/referral requirements in accordance with health system protocols.
- Complies with Medicare/Medicaid and other insurance rules and regulations.
- Provides physician to physician consultation services to community referring clinicians and nonhealth system clinicians.
- Provides phone and webbased support for Marketing SEM campaigns event registration and Partners In Care members as directed by management.
- Responsible for other duties or projects as assigned by management.
- Provide timely followup on webbased requests department voicemails and emailed requests.
- Receives incoming referrals from external providers and routes to appropriate internal areas for scheduling.
- Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- High School Graduate or GED.
Preferred Education and Experience
- 3 or more years of experience working with clerical registration and/or customer service within a health care setting.
Required Language Skills
- Fluent English
Knowledge Requirements
- Excellent verbal communication skills.
- Ability to work and adapt in a fast and dynamic organization.
- Basic computer skills; Microsoft 365 (Word Excel PowerPoint).
Time Type:
Job Requisition ID:
R42812We are an equal employment opportunity employer without regard to a persons race color religion sex (including pregnancy gender identity and sexual orientation) national origin ancestry age 40 or older) disability veteran status or genetic information.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
