Senior Operations Specialist

Lime is the worlds largest shared electric vehicle company. Were on a mission to build a future where transportation is shared affordable and carbonfree. Our electric bikes and scooters have powered 700 million rides in 250 cities on 5 continents replacing an estimated 150 million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters Lime continues to set the pace for shared micromobility globally.

We are looking for Senior Operations Specialists to join our team. In this role you will help deploy and retrieve our fleet of shared electric vehicles as well as support partnerships with cities battery management operations and much more. This is an exciting role where you will wear many helmets to support the Lime team.

What youll do:

• Assist with onboarding and training of new team members

• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market

• Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills

• Address and resolve issues with city requests related to stickers reflectors and other minor issues as outlined by Lime established service level agreements

• Maintain communication with the team including peers shift lead and manager

• Participate in Lime events including providing support with valet services assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles

• Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed

• Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation and assisting with the rotation of scooters and supporting in warehouse flow

• Monitor designated zones by conducting onfoot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests

• Detect and report uncommon situations related to on the ground service and product

• Occasionally assist customers in field by providing support related to Lime vehicles

• Follow established safety procedures to ensure Lime riders are on the safest vehicles

• May operate a pallet jack or push cart on an as needed basis

• Additional job related tasks as assigned

About you:

• Must be at least 18 years of age and have a valid driver license with a clean driving record

• 6 months of experience in a similar position with the ability to train others

• Knowledge of the local geography

• Ability to drive large vans and work outdoors in all weather conditions

• Knowledge of cell phone applications. iOS experience preferred

• Ability to work various shifts including evenings and weekends

• Experience safely operating a pallet jack or push cart

• Strong problemsolving skills with the ability to perform quick and efficient repairs

• Selfmotivated with and the ability to work independently with minimal supervision

• Strong organizational skills with the ability to manage daily tasks

• A safetyoriented mindset capable of conducting rigorous quality checks

• Excellent communication skills with the ability to interact with team members riders and city officials

If you want to make an impact Lime is the place for you. Not sure if you meet all the qualifications If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer but thats just the start. We believe different perspectives help us grow and achieve more. Thats why were dedicated to hiring and developing the most talented and globally diverse team which includes individuals with different backgrounds abilities identities and experiences.Applicants who require a reasonable accommodation for any part of the application or hiring process can emailfor assistance.

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.