National DCA - Patrol Support Technician
National DCA - Patrol Support Technician
Posted on :
02-05-2025
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1 Vacancy
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Job Description
Description
Position Summary
The National DCA / Patrol Support Customer Service Rep is responsible for providing effective customer service for all internal and external customers by using excellent indepth knowledge of company products and programs as well as communicating effectively with team members within the service department. This includes identifying potential avenues of increased revenue by working with all teams managers customers etc to provide timely feedback to the customers regarding service failures and to ensure that customer concerns are handled effectively.
Primary Duties and Responsibilities:
- Assisting with installs and ensuring the completion of tasks
- Maintaining accounts post installation
- Obtaining Meters from customer devices remotely via email and phones calls
- Data Entry Creating excel spreadsheets and Remote Onboarding
- Overseeing the many DCAs on many accounts while maintaining device health report.
- Organizing and documenting reports and paperwork.
- Sending Emails Labels Patrol Boxes and software links to New and or existing customers.
- Adding Machines to Contract from your Desk / Remotely.
- Ensuring customers satisfaction while keeping a positive relationship.
- Contribute or otherwise assist
- Assisting other divisions within DEX Imaging.
- Office position.
- Review customer to proactively look at nonreporting printers and or stage devices.
- Monday through Friday 8:00 am 5:00 pm.
Requirements:
- High School Diploma; Bachelors Degree (BSc/BA); or 2 years of experience in an administrative capacity and/or training; or equivalent combination of education and experience.
- Experience in order processing and shipping preferred
- Excellent verbal and written skills.
- Well organized and detail oriented.
- Able to demonstrate the ability to undertake the above responsibilities
- Resilient to coping with high demands multitasking prioritizing duties work under pressure.
- Able to demonstrate initiative and a proactive approach to daily tasks
- Selfmotivated and able to take responsibility
- Punctual and Reliable
- To build positive relationships and all levels both internally and externally.
- Able to work independently as well as part of an effective team
- Work on tight deadlines
- Able to manage sensitive and confidential information
Key Competencies:
- Exceptional customer service abilities
- Effective verbal and written skills.
- Strong initiative with the ability to stay focused on detail and accuracy
- The aptitude to learn and understand the copier services industry
- Wellorganized and detail oriented.
* Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employees understanding of the requirements essential functions and duties of the position.
DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race color religion gender age national origin citizenship disability veteran status or any other classification protected by federal state or local law. DEX Imaging promotes affirmative action for minorities women disabled persons and veterans.
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Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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