Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals healthcare facilities and our 90 local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!
Customer Service Representative I
POSITION SUMMARY
Provides outstanding service to customers; resolves product or service problems; attracts
new potential and increased activity from existing customers and maintains accurate
customer data throughout the entire order process. Assists assigned service centers with daily office functions and aides in collections.
PRIMARY OBJECTIVES AND RESPONSIBILITIES
- Provides comprehensive contact with customers by utilizing an indepth product and company knowledge and customer familiarity to answer large amounts of incoming calls acquire customer orders and route orders to the appropriate service center.
- Maintains comprehensible records of all customer interactions via company databases.
- Maintains accurate customer data by updating system information.
- Identifies customers needs clarifies information researches issues and provides accurate satisfactory answers to customer queries and concerns.
- Resolves product or service problems by utilizing developed procedures to clarify the customers complaint; determines the cause of the problem; guiding customer through troubleshooting and explains the best solution to solve the problem; expedite correction or adjustment; follows up to ensure resolution.
- Acquires general knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialists.
- Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to the appropriate sales specialists for follow up.
- Assists with collections and billing efforts including not limited to obtaining customer purchase order numbers assisting customers in obtaining invoices for payment and aiding in research of customer billing disputes.
- Organizes district office tasks such as making vendor payments organizing meetings making travel arrangements coordinating business meals and ordering office supplies as needed.
Qualifications
- High School Diploma or 2 years of equivalent experience required.
- Previous experience in a highvolume call center is preferred.
- Ability to multi task set priorities and manage time effectively.
- Health care industry knowledge preferred.
Knowledge Skills and Abilities
- Strong Communication Skills: Strong phone and verbal communication skills along with active listening.
- Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has selfcontrol patience and ability to make decisions under pressure.
- Product Knowledge: Solid knowledge of all products and solutions sold in their market including competitive products.
- Organization Skills: Practiced documentation skills and detailoriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities objectives and customer obligations in a fastpaced and everchanging environment. Applies time management skills critical to success.
- Relationship Building and Influence: Builds strong relationships with customers through frequent phone contact and strong product knowledge and advice. Uses customeroriented telephone etiquette to gather information. Greets callers establishes rapport and projects a professional tone.
- Strategic Vision: Understands companys vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective.
- Computer skills: Entire MS Suite Customer Relationship Management Software order management systems.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a stepbystep account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetic information marital status status as a veteran military service or any other characteristic protected by applicable federal state or local civil rights addition Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required Agiliti will provide specific directions and cover the expense at a participating clinic. Please note this includes the COVID19 vaccination.
Agiliti offers a robust suite of benefits for regular fulltime nonunion employees including: health insurance options for Medical Dental & Vision plans Short and LongTerm Disability plans Flexible Spending Accounts Health Savings Accounts Life Insurance Options Paid Time Off 401K Saving Plan with employer match Employee Discounts Tuition Reimbursement Daily Pay program Employee Assistance Program and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application please contact
Primary Job Location:
Jacksonville DistrictAdditional Locations (if applicable):
Job Title:
Customer Service Representative ICompany:
Agiliti
Location City:
JacksonvilleLocation State:
FloridaRequired Experience:
Unclear Seniority
Employment Type
Full-Time
