Utility Customer Service Representative
Utility Customer Service Representative
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$ 50380 - 64328
1 Vacancy
Job Description
Overview
The City of Gresham is accepting applications for the role of Utility Customer Service Representative. This role requires energetic motivated taskoriented individuals to provide frontline customer service as part of the Budget & Finance team under the direction of the Financial Operations Utility Billing Supervisor. Working in this role you will perform a full range of customer service duties in a fastpaced environment.
This recruitment is for a current regularstatus fulltime vacancy and may be used to develop an eligibility list for up to six months for future Utility Customer Service Representative positions that could be LimitedTerm Regularstatus fulltime or part time.
If you like to maintain order despite interruptions enjoy working with a diverse clientele and have a passion for public service this could be the position for you.
Workhours for the fulltime position will be Monday through Friday from 8:00 a.m. to 5:00 p.m.
The work location for this position is in the office at Gresham City Hall 1333 NW Eastman Parkway).
As Oregons fourthlargest city Gresham is a welcoming community of hardworking people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go one step beyond to deliver services in collaborative inventive practical and nimble ways. Our work is challenging fastpaced and rewarding.
We believe that to deliver the highest level of service to all Gresham community members it is crucial we employ a diverse workforce foster an inclusive working environment and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints life experiences and cultural perspectives. Come build the future with us.
Position Description
The City of Greshams Utility Billing Division provides accurate efficient and equitable service delivery to the general public and community. As a Utility Customer Service Representative you will be an initial point of contact to provide a full range of customer service activities to assist residential commercial multifamily and industrial customers.
What you will get to do:
Customer Service:First point of contact for utilitycustomers. Demonstrate excellent verbal and written communication skills. Communicate information to customers in the form of notices emails face to face and or phone calls.Maintain a helpful friendly professional manner and foster inclusive relationships.
Team Collaboration: Be a reliable team member. Lend a hand when needed to assist team members with a variety of tasks such as Utility Program Tech billing backup.
Accurate data entry report review:With keen attention to detail take action on various requests and reports out of multiple software systems to ensure system data integrity. Coordinate with internal departments to ensure receipt of information to meet billing deadlines.
Plan and organize: Selfmotivate and use independent judgment to adhere to tight deadlines while processing incoming items such ascustomer payments customer assistance applications requests for leak adjustment.
Qualities we are looking for:
- People Person: someone who takes genuine interest in others with the ability to help customers navigate city rules and processes and connects them with internal or external resources.
- Organizer and Planner: Thrives on details can reprioritize tasks meet deadlines remain wellorganized and handle multiple concurrent tasks effectively. Accurately and honestly handle cash.
- Independent Thinker: A quick thinker who navigates between tasks maintains a positive cando attitude with the ability to observe and repeat processes or tasks as they are taught with the goal of selfsufficiency.
- Problem Solver: Knows where to find the answers and seeks to offer solutions that meet or exceed customer needs. Apply innovation and navigate obstacles in a fastpaced environment.
- Continuous Learner: Asks questions explores new tools and strives to meet the changing needs and expectations of the City and customers. Technically skilled proficient in standard office software and equipment.
- Effective Communicator: Clearly and diplomatically explains procedures and regulations even when presenting an unpopular message or interacting with dissatisfied customers.
Qualifications
For a complete list of knowledge skills and abilities required to successfully perform job duties please review the associated class specification forUtility Customer Service Representative.
Minimum qualifications:- High school diploma or GED
- One 1 to four 4 years of customer service and/or general office experience (fulltime equivalency)
Preferred qualifications:- Bilingual skills in Spanish or Russian highly desirable but not required
- Thorough knowledge of office practices procedures and equipment
- Demonstrated experience and application of accounting concepts including cash handling monetary reconciliations cashiering
Any offer of employment is contingent upon successful completion of a criminal background check.Selection Process
To apply for this position click Apply at the top of this job posting.
Required application materials:- Complete online application (Do not type see resume in any fields or leave work experience fields blank in the application template.
- Answers to supplemental questions
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience skills and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.
A review of application materials submitted will determine which candidates will be invited to an interview. Incomplete applications including responses to the supplemental questions lacking detail to determine qualifications will not be considered (do not leave fields blank within the online application).
If you desire a modification of this process to accommodate a disability please provide your request in writing to or by phone toupon submitting the required application materials.
Communication with candidates will be done primarily through email. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the portal for important updates related to this process.
Veterans Preference
The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veterans preference applied to the process must submit a qualifying document (DD Form 214 or 215 at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veterans disability preference letter from the US Department of Veteran Affairs at the time of application unless the information is included in the DD Form 214 or 215.
Our Commitment
The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age mental or physical disability genetic information veteran status marital status familial status or any other status protected by applicable federal Oregon or local law.
Please direct questions about this position toor
If you need assistance with the online application please contact NEOGOV directly at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
