Operations Manager
Operations Manager
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Job Description
You will report to the Head of Middle Office UK
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Were looking for someone who has these abilities and skills:
Proficiency in Microsoft Office Suite: Excel (advanced skills required) Word PowerPoint Project.
Experience with data analysis tools: Power BI
Organisational & Time Management: Highly organized with excellent time management and prioritisation skills.
Attention to Detail: Meticulous attention to detail and accuracy in all tasks.
ProblemSolving: Ability to identify and solve complex problems creatively and efficiently.
Communication & Interpersonal Skills: Excellent written and verbal communication skills excellent interpersonal skills and the ability to build and maintain positive relationships with colleagues and stakeholders.
Adaptability & Flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment.
Initiative & Proactiveness: A proactive and selfmotivated individual who takes initiative and seeks opportunities for improvement.
Teamwork: Ability to work effectively as part of a team and contribute to a positive and collaborative work environment.
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We are training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see Manager
Ipswich UK
We are seeking a highly motivated and resultsoriented Operations Manager to join our dynamic team. In this critical role you will be responsible for overseeing the daytoday operations of our insurance department ensuring efficient and accurate processing of policies. You will lead a team of insurance professionals drive process improvements and contribute to the overall success of the company. Whilst role will be predominantly based in Ipswich however regular trips to the London office will be required.
DISCOVER your opportunity
What will your essential responsibilities include
Provide support and guidance on professional development career growth and decisionmaking.
Delegate tasks and projects that align with the teams skills and interests
Have ultimate responsibility for all of the team supporting the London Wholesale Prop & Casualty and A&H lines of business.
Set the goals and be accountable for the overall success of the team
Conduct performance reviews provide feedback and address employee concerns.
Foster a positive and collaborative team environment.
Oversee all aspects of Operations for the lines of business across all platforms and systems.
Work with the Operational Processes Manager on developing and implementing operational policies and procedures to ensure efficiency and accuracy. Continuously identify process improvements to streamline workflows and enhance operational efficiency
Monitor key performance indicators (KPIs) and identify areas for improvement.
Analyse data to identify trends and make datadriven decisions.
Leverage technology and automation to improve productivity and reduce costs
Ensure high levels of client satisfaction by providing timely and effective customer service.
Build and maintain excellent relationships with all stakeholders but especially within Underwriting.
Provide management reporting when requested e.g for QRs
Ensure compliance with all relevant insurance regulations and industry standards.
Conduct regular audits and reviews on tasks performed to identify and mitigate risks.
Stay informed of industry trends and regulatory changes.
You will report into the Head of Middle Office UK.
Required Experience:
Manager
Employment Type
Full-Time
