Program Manager -Customer Svc Compliance
Program Manager -Customer Svc Compliance
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Program Manager Customer Service Compliance
Reporting to VP Customer Service
Location: Orange CT
Work Type: Office
The base salary for this position is dependent upon experience and location ranging from $103000 to $129000 plus bonus
Summary:
The Program Manager of Customer Service Compliance is responsible for providing senior management with consistent accurate and relevant business data to enable continued business performance analysis and informed business decisions. This includes creating and maintaining key performance indicators sustainability reporting records retention programs and regulatoryrequired reporting. Additionally the Program Manager will be responsible for implementing and overseeing various internal audits to ensure compliance with regulatory and company policy requirements. This position will be key in integrating multiple departments to ensure the company meets or exceeds its compliance obligations and regulatory metrics.
Key Responsibilities
- Manages and oversees various regulatory obligations as they impact CMP Customer Service including but not limited to reviewing filings for accuracy compliance and completeness tracking and overall administration.
- Ensures compliance to all regulatory driven rules and regulations particularly Chapter 815 and collections related processes including obtaining managing and certifying applicable adherence signoffs from business and other stakeholders.
- Provides leadership on various programs projects and RFPs for various initiatives.
- Prepares all necessary documentation providing regular updates to key stakeholders.
- Identifies and initiates requests for enhanced system/application functionalities to meet regulatory obligations with a focus on automation where possible.
- Leverages strong knowledge of system capabilities to drive effective business and collections processes
- Collaborates with multiple business areas including Customer Service Regulatory Center of Excellence Information Technology and other key business areas.
- Acts as a primary liaison between Regulatory and the business on existing and tobe processes providing gap analysis along with system and functionality efficiencies and effectiveness with a concentration in optimizing strategies with regulatory requirements.
- Provides expertise and immediacy of decision making.
- Effectively communicates with management/executives as well as at the frontline level to drive decisions with compliance front of mind.
- Coordinate discussion of Customer Service Performance goals and propose scenarios for optimal performance.
Skills and Requirements
- Bachelors degree or significant advanced experience in this specific field for over 10 yrs is required
- Advanced proficiency in Excel PowerPoint Word Microsoft Office Suite
- Ability to understand and analyze regulatory filings along with customer service standards/rules translating to businessand system functionalities and processes
- Excellent oral and written communications skills
- Excellent problem solving and analytical skills with an ability to work with all levels of the organization
- Demonstrated effectiveness facilitating teams across functional areas on assignments with high visibility
- Proven ability to manage multiple deliverables ontime
Competencies
- Develop Self and Others
- Empower to grow
- Collaborate and Share
- Be a role model
- Focus to achieve results
- Be agile
AVANGRID employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties.
#LIOFFICE
#LIJO1
Company:
UIL HOLDINGS CORPORATIONMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .
Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
May122025Required Experience:
Manager
Employment Type
Full Time
