Technical Account Manager ES - SI - AUTOMFG

At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data / Analytics Applicationlevel services Networking Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWSs Enterprise Support organization youll have plenty of opportunities to develop your technical consulting operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and active support to achieve AWS certifications.

This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and six industry business units across global verticals Financial Services Media and Entertainment Telecom Healthcare and Life Sciences Energy and Automotive & Manufacturing.
This role will support customers in the Automotive & Manufacturing vertical.

The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation come join us!

Additional resources

passionate about supporting the needs of our people and their family members.
Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.


Key job responsibilities
* Develop trusting relationship with customers understand their business needs / drivers review service disruptions provide monthly / quarterly metrics and assist with prelaunch planning
* Utilize technical skills to solve difficult support issues and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to CSuite executives
* Collaborate across multiple functions within AWS such as: Solutions Architects Business Developers Professional Services Consultants Global TAM teams and Sales Account Managers

Experience with operational parameters and troubleshooting for three 3 of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Experience in technical engineering
Bachelors degree

Experience with AWS services or other cloud offerings
Experience in internal enterprise or external customerfacing environment as a technical lead

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