Assistant Front Office Manager - Hilton Motif Seattle
Assistant Front Office Manager - Hilton Motif Seattle
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage for you and your family.
- Vision dental life and disability insurance
- Mental Health Resources
- BestinClass Paid Time Off (PTO) you will accrue up to 18 days/144 hours per year
- Supportiveparental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).
- Go Hilton travel discount program: 110 nights of discounted travel per calendar year
- Matching 401(k)
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it throughDailyPay
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Complimentary meals in the cafeteria while on shift
- Commuter benefit Unlimited city and county public transit for only $18/mo.
#LIVS1
EOE/AA/Disabled/Veterans
The Hilton Motif Seattle is looking for an Assistant Front Office Managerto join the team!
Located on 5th Avenue in the heart of Downtown Seattle this stylish hotel is nestled between Pike Place Market and Union Street and is surrounded by the citys finest restaurants shopping entertainment venues museums and attractions. This sleek urban style hotel features amenities including a vibrant awardwinning restaurant offering an extensive outdoor patio with sweeping city views over 22000 square feet of meeting space and 319 newly redesigned rooms.
Come join the Hilton Motif Team where you will find an awardwinning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle Team!
The ideal candidate should have at least one year of experience in hospitality management and a minimum of one year of hotel front desk experience with schedule flexibility. Hilton experience is strongly preferred.
The hourly rate range is $31 $32 and is based on applicable and specialized experience and location.
What will I be doing
As an Assistant Front Office Manager you would be responsible for assisting in the direction and administration of Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist in the management of all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include but not limited to providing supervision conducting counseling and evaluations and delivering recognition and reward
- Assist in recruiting interviewing and training team members
- Assist in monitoring and assessing service and satisfaction trends evaluate and address issues and make improvements accordingly
- Oversee the VIP guest process including but not limited to reviewing VIP reservations and ensuring smooth checkin/checkout
- Assist with upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
Required Experience:
IC
Employment Type
Full-Time
