Case Manager- Sojourn
Case Manager- Sojourn
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Job Description
Role: Case Manager
Reports to: Program Manager
Program: Shelter Services
Department: Sojourn
Location: Confidential
Schedule: Monday Friday 40 hrs/wk Mornings/Afternoons schedule may vary to include occasional weekends based on program need
Status: Full Time Nonexempt (Hourly) Nonmanagement
Benefits: Medical Dental Vision Retirement Planning 403b) Employee Assistant Program (EAP) etc.
SUMMARY
Sojourns mission is to provide without prejudice shelter and support services to adult and child victims of domestic violence; prevent violence through nondominant childrearing and the reenvisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice locally and globally. Through shelter support groups workshops hotline calls childrens empowerment programming legal services and service referrals Sojourn brings safety connection and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations.
RESPONSIBILITES
Under the supervision of the Senior Program Manager the Case Manager will:
Maintain accurate progress notes and documentation of client services
Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs standards of confidentiality HIPPA safety and crisis intervention
Assist with tracking and data entry as needed including daily shift logs census reports and other documentation
Train assist and provide feedback to volunteers and Counselor Advocates
Responsible for providing direct services to clients:
o Provide case management (housing medical & social service advocacy job development transitional housing case planning etc.
o Provide Housing Navigation services to clients (Advocacy with Housing providers Assist with housing search Navigate HUD/EHV systems etc)
o Provide possible cocase management with other The People Concern projects/ outside agencies
o Conduct intake/assessments/screenings of clients
o Assist with client crises as needed (life skills conflicts resolution safety planning etc) using traumainformed deescalation and mediation techniques.
o Ensure implementation of empowerment model harm reduction and trauma informed care methodologies.
o Provide crisis intervention safety planning resources and eligibility screenings for program services for potential program participants via Sojourn 24hour hotline for DV crisis per DV best practices and standards.
o Assist with client entry and exit of shelter programs
o Assist with transportation of program participants and their belongings to meetings such as the court doctors community resources and housing appointments etc. as necessary.
o Facilitate support groups for Adult and Child Participants including but not limited to life skills DV education Parenting Education.
o Provide childcare occasionally
o Ensure adherence to shelter guidelines for program participants under the supervision of shelter management.
o Provide resources and referrals as needed
o Assist with life skills support and education such as grocery shopping assistance with chores/cleaning provision of child care Establish and maintain positive productive working relationships with clients staff community partners and community stakeholders including mental health programs DV shelter programs local law enforcement local neighborhood councils (and other local officials) and providers of services and resources to homeless persons
o Attend staff meetings case conferences training workshops and community meetings as needed.
Take inventory of site needs and submit facility maintenance IT and supply order requests.
Submit daily activity reports to leadership staff and effectively communicate onsite activities; ensure appropriate communication during shift transition meetings
Participate and conduct safety drills routine facility checks to ensure compliance with county health standards
Participate in maintaining the organization and cleanliness of the shelter facility.
Work with shelter management to report credible suspicions of child abuse
Other Duties as Assigned
Specific DutiesOperations:
Ensure that shelter property and its surroundings is well maintained and clean.
Regularly inspect facilities to verify clean sanitary conditions.
Report any maintenance issues or need for repairs to supervisor in a timely fashion.
Regularly inspect facility/beds to ensure they are in working order.
Train shelter support staff in proper protocol for site maintenance.
Ensure monthly safety and fire drills are conducted
Other Duties
Responsible for safe storage and responsible and ethical use of all donated or purchased materials
Required to lift and carry heavy bundles and items donations and residents belongings
Required to transport clients and clients belongings
Occasional court accompaniment / translation services
Plan special events for adult clients birthdays & goodbye ceremonies
Responsible to assist other staff in maintaining a culturally sensitive shelter environment
Use of own vehicle; responsible to carry all auto insurance legally required in State of California
Required to be fingerprinted and screened for tuberculosis
Other duties as assigned
QUALIFICATIONS:
Minimum of two years experience in social services program or case management preferred; 24hour shelter experience preferred
Trustworthy honest and team player.
Ability to supervise shelter participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface.
Must exhibit sound decisionmaking ability related to crisis and safety planning
Ability to work with a diverse population and implement cultural responsiveness
Ability to handle communications with public TPC staff and volunteers via phone or in person.
Literate with the ability to operate basic computer functions.
Able to maintain confidentiality.
Able to supervise sanitary conditions at all times in all areas including client proms general areas and communal living areas.
Willingness to work flexible hours as needed and handle emergencies which may occur daily nightly or overnight.
Understanding of Domestic Violence Survivor population and their specific needs for services
Use of own vehicle; responsible to carry all auto insurance legally required in State of California
Valid CA Drivers Licence reliable automobile auto insurance and an acceptable driving record
Extensive experience working in social services field with direct experience related to provision of case management services preferred
Experience working in communal living or shelter environment preferred
Willingness to receive 40hour Domestic Violence Training
Work Environment
Combination of field and office environment
Regularly required to sit stand bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold heat dust noise and odor
May need to bend stoop twist and sit throughout the day
Other details
- Job FamilyBrooke
- Pay TypeHourly
- Employment Indicator100 in person by JD
- Min Hiring Rate$23.75
- Max Hiring Rate$24.00
- Travel RequiredYes
- Required EducationHigh School
- Job Start DateTuesday May 27 2025
Required Experience:
Manager
Employment Type
Hourly
