DescriptionJoin our dynamic team and lead impactful change in our Client Contact Center. Apply today to be part of a business with ambitious growth plans!
Job Summary: As a Client Contact Center Leader in our team you will provide leadership and management for segments within our Client Contact Center coordinating with global stakeholders and driving strategic initiatives.
Job Responsibilities:
- Oversee loan booking funding research maintenance payments advances and terminations.
- Set direction policies and guidelines for the team.
- Drive change initiatives business strategy and technology enhancements.
- Implement risk control processes and operational business models.
- Manage loan documentation closings audits and operational risks.
- Develop team members manage talent and plan succession.
- Mentor train and assist new and existing team members.
- Create and implement departmental procedures.
- Lead resource planning talent management and diversity initiatives.
- Deliver exceptional client experiences in Equipment Finance.
- Set team performance standards and monitor overall performance.
Required Qualifications Capabilities and Skills:
- Undergraduate degree in accounting finance economics or math 5 years related experience accepted).
- Demonstrated leadership success 5 years).
- Extensive experience in commercial loan operations.
- Experience reading and interpreting loan documentation.
- Excellent verbal written interpersonal presentation and negotiating skills.
- Strong organizational skills and ability to prioritize tasks.
- Strong customer service aptitude.
- Excellent interpersonal skills to influence and lead diverse teams.
- Experience in training and motivating individuals.
- Strong analytical problemsolving and judgment skills.
Required Experience:
Manager