Assistant Manager
Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $79 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
The purpose of this role is to manage and support in the delivery of the daytoday resident experience objectives of the property and lead the team by example to build a vibrant safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the daytoday financial and operational management of the property including leasing marketing property maintenance and tenancy administration.JOB DESCRIPTION
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values.
- Responsible for viewing activities ensuring that the Property meets the required Company standards follow up calls are carried out and feedback is received following all viewings.
- Actively participates in the leasing process by generating and monitoring traffic qualifying prospects preparing tenancy documentation and completing movein/moveout and notice to vacate procedures in accordance with established policies and procedures.
- Uses the Companys property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date.
- Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
- Oversees onsite enquiries ensuring an appropriate inventory of ready apartments recommending rent pricing and concessions and monitoring the daytoday sales and leasing activities.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel entertainment and amenities.
- Stays informed about current market and competitor conditions that may impact the communitys occupancy and results.
- Promotes resident satisfaction and retention by ensuring a timely response to questions requests and complaints and taking appropriate action to resolve and address service issues.
- Coordinates the tenancy management process by making periodic apartment inspections evicting residents and imposing and collecting late fees and other charges within the terms of the agreement.
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
- Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and coordinates and inspects show flats for market alignment and touring prospective residents.
- Promotes investor satisfaction and retention through timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns questions issues and requests.
- Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance and accesses the Companys internal resources as needed to support solutions.
- Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Ensures invoices are processed accurately to ensure payments for services are made in a timely fashion.
- Conduct regular stock takes and places orders as appropriate to ensure the site can operate efficiently.
About You
- Good level of general education.
- Proficiency in using property operations software. Training will however be provided.
- Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation
- A strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fastpaced environment and adaptable to thriving in a changing environment.
- Self and culturally aware and able to adapt relationship building communications and negotiation skills to suit audience.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
- Flexibility to be part of an oncall rota outside of normal working times.
- Demonstrable ability to coach and mentor team members.
- Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
- A knowledge and understanding of UK Health and Safety policies.
Required Experience:
Manager
Employment Type
Full-Time
