IT Systems Engineer

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloudnative automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cuttingedge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.

The IT Systems Engineer will be responsible for providing technical leadership and handson support for the deployment integration and management of SoftwareasaService (SaaS) tools within the enterprise environment. The ideal candidate will have a deep understanding of SaaS platforms systems engineering cloud infrastructure and automation along with experience in troubleshooting performance optimization and user support. You will work closely with crossfunctional teams to ensure the efficient secure and scalable operation of SaaS tools across the organization.

Key Responsibilities:

• SaaS Tool Management: Oversee the deployment integration configuration and ongoing maintenance of critical SaaS applications and services. Ensure seamless integration with internal systems and platforms.

• Systems Engineering: Design implement and support cloudbased infrastructure including SaaS tools to ensure optimal performance scalability and security.

• Technical Support & Troubleshooting: Provide advanced support for SaaS tools troubleshooting complex issues and ensuring minimal downtime. Work closely with vendors and internal teams to resolve incidents and implement solutions.

• Supporting Identity Management: Provide advanced support for Okta and other identity engines that will be used to process users and provision them to other tools.

• Automation & Optimization: Implement automation and optimization strategies to improve the reliability and performance SaaS tools and services within the enterprise environment.

• Security & Compliance: Monitor audit and implement security measures and best practices to protect SaaS tools and data. Ensure that the tools comply with organizational security policies and relevant regulations.

• Collaboration & Communication: Collaborate with IT operations and development teams to understand requirements and ensure SaaS tools meet the needs of the business. Communicate technical information clearly to nontechnical stakeholders.

• Documentation & Training: Develop and maintain system documentation user guides and best practices for SaaS tools. Provide training and mentorship to junior engineers and endusers to enhance overall system adoption and knowledge.

• Continuous Improvement: Continuously evaluate emerging SaaS technologies and trends to recommend improvements and enhancements to the organizations toolset and processes.

Qualifications:

• Bachelors of Computer Applications or Bachelor of Information Technology
• Information Technology Engineering or related field.
• 28 years of experience in systems engineering focusing on SaaS application support integration cloudbased technologies and performance optimization at least 2 years of experience managing Okta SSO applications and their settings.
• Proven experience working with major SaaS platforms (e.g. Salesforce Okta Microsoft 365 AWS Atlassian etc..
• Strong understanding of development tools such as Gitlab Atlassian and code editors.
• Excellent troubleshooting diagnostic and analytical skills with a strong focus on rootcause analysis and proactive issue resolution.
• Experience with scripting languages (e.g. Python PowerShell Bash) for automation and workflow improvement.
• Strong knowledge of security best practices compliance standards (e.g. GDPR SOC 2 ISO 27001 and data privacy.
• Exceptional communication skills with the ability to interact effectively with both technical and nontechnical stakeholders.

Preferred Qualifications:

• Experience with monitoring and logging tools (e.g. Splunk Datadog Prometheus).
• Familiarity with IT identity tools such as Okta or Entra ID.
• Experience working in cloudbased companies with SaaS operations.
• Practical experience with scripting languages such as PowerShell/Bash/Python

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.

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