Player Development Representative
Player Development Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation (NYSE: BALY) is a global casinoentertainment company with a growing omnichannel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a firstinclass sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.
With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
Promotes guest relations which include assisting the Hosts with guest information/reservations maintaining the Player Development Hotel Block and maintaining counts on all shows and Player Development Events/Promotions. Assist the Director of Player Development with extra credit adjustments and coupon loads.
Responsibilities:
Knows and abides by Hard Rocks policies procedures internal controls and courtesy guidelines.
Promotes and executes superior service by treating every guest and fellow Hard Rockers as you would wish to be treated.
Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission.
Answers the telephone and books guest reservations for hotel rooms shows restaurants and mass promotions per host and Player Development management request.
Completes and delivers transportation scooter encore player cards and amenity request forms for guest reservations for per host and Player Development management request.
Creates new Player accounts as requested/needed to complete reservations/bookings.
Calls to confirm (or make) reservations for top players during holidays & special events.
Completes daily ADT Calendar and TCount reports.
Completes weekend VIP Priority (Arrivals) reports.
Maintains marketing boards with our promotions events and shows.
Assists in Player Development Special Events.
Prints Boca entries for Player Development Events and Promotions.
Enters approved player account numbers and dates in wolfmother.
Delivers completed player registration envelopes to front desk/VIP Checkin for guest checkin and place appropriate checkin alerts on reservations.
Maintains guest reservation files by arrive date.
Downloads and prints event registration reports and junket invoices as needed.
Prints and affixes labels as needed for shows mail and guest arrivals as needed.
Upholds the Mission Statement To spread the spirit of rock n roll by creating authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests coworkers managers and vendors.
Lives by the Hard Rock Values!
Knowledge Skills and Abilities Required:
A. Knowledge: The level of education experience and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage communication 10key touch etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart (Examples: climbing balancing stooping kneeling crouching crawling reaching handling fingering feeling talking hearing tasting smelling color vision etc.
Qualifications:
A Mississippi Gaming Commission Gaming Work Permit is required.
High School diploma or general education degree (GED).
Must have excellent phone and email etiquette.
Hard Rockers must the ability to interpret a variety of instructions.
Players Club experience is a plus.
Must possess excellent communication and organizational skills.
Have basic mathematical skills. Must be able to add subtract multiply and divide.
Possess basic computer skills such as Word Excel Outlook (email) Casino and Hotel systems.
Must have an outgoing personality and enjoy dealing with people.
Must have the ability to have fun while on duty.
Must be able to communicate clearly and effectively with Guests and fellow Hard Rockers.
Ability to work a flexible schedule including weekends and holidays.
Working Conditions:
Physical Demands How Often Environmental Conditions How Often
Standing O Extreme Cold R
Walking C Extreme Heat R
Sitting C Temperature Changes R
Lifting O Wet R
Carrying O Humid R
Pushing R Noise O
Pulling R Vibration R
Climbing R Hazards R
Balancing R Atmospheric Conditions R
Stooping R Cigarette Smoke O
Kneeling R
Crouching R
Crawling R
Reaching R
Handling R
Grasping R
Feeling R
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C
CConstantly 58 hours per shift) FFrequently 25 hours per shift) OOccasionally (Up to 2 hours per shift) RRarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below.
X Little physical effort
Light work
Medium work
Heavy work
Very heavy work
Whats in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical dental and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Let Ballys Bet on You We cant wait to meet you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
