Transition Coordinator Per Diem
Transition Coordinator Per Diem
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1 Vacancy
Job Description
At Virtua Health we exist for one reason to better serve you. That means being here for you in all the moments that matter striving each day to connect you to the care you need. Whether thats wellness and prevention experienced specialists lifechanging care or something inbetween we are your partner in health devoted to building a healthier community.
If you live or work in South Jersey exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14000 colleagues including over 2850 skilled and compassionate doctors physician assistants and nurse practitioners equipped with the latest technologies treatments and techniques to provide exceptional care close to home. A Magnetrecognized health system ranked by U.S. News and World Report weve received multiple awards for quality safety and outstanding work environment.
In addition to five hospitals seven emergency departments seven urgent care centers and more than 280 otherlocations were committed to the wellbeing of the community. That means bringing lifechanging resources and health services directly into our communities through ourEat Well food access program telehealth home health rehabilitation mobile screenings paramedic programs and convenient online scheduling. Were also affiliated with Penn Medicine for cancer and neurosciences and the Childrens Hospital of Philadelphia for pediatrics.
Location:
Pennsauken 6991 North Park Dr.Employment Type:
EmployeeEmployment Classification:
Per DiemTime Type:
Part timeWork Shift:
1st Shift (United States of America)Total Weekly Hours:
0Additional Locations:
Job Information:
Job Summary:
Coordinates with referring physicians care team members patients and caregivers to provide assistance and resources of services offered within Virtua. Educates and connects consumers interested in Virtua Health to appointments referrals and utilization of services available across the continuum. Serves as a liaison to coordinate between referring physicians patients specialists and other Virtua services and resources.
Job Responsibilities:
Coordinates resources and services to support transitions in care from the acute to postacute and ambulatory/community settings.
Facilitates access through followup appointment scheduling and resource options to improve patient quality outcomes.
Facilitate acute care transitions to homecare subacute rehab (SAR) acute rehab and longterm acute care hospital (LTACH) and work with customers to schedule primary care specialty care and diagnostic testing appointments for transitions in the community.
Coordinate DME (Durable Medical Equipment) providers and transportation services to ensure proper ordering and receipt of DME and assistance in transportation to and from physician appointments where necessary.
The Care Transition Coordinator will work with the divisional Case Management team obtaining postacute insurance authorizations.
Document all patient interactions in the notes section of EPIC as appropriate.
Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of metrics.
Understanding of all databases used such as Epic Calibrio CRM Cisco phone system and Physician database.
Delivers monthly reporting demonstrating outcomes performance and productivity of service.
Followup with patients via telephone and/or correspondences and collaborates with providers as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.
Develop a thorough understanding of the tests preps and procedures for the proper and timely scheduling of all Virtuas clinical services. Have knowledge or understanding of insurance plans medical terminology and financial assistance programs.
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians office staff nurses etc.
Participation in quality
Position Qualifications Required:
Required Experience
A minimum of 23 years of customer service or call center experience required.
Pleasant and professional communication skills with good diction tone and pace.
Ability to work quickly while making accurate decisions is required.
Must be able to use general office equipment including multiline telephone system.
Proficient in Microsoft Word Excel and PowerPoint.
Proficient in the use of QliqConnect and Qliqview dashboards.
Required Education
High school degree or equivalent associates degree preferred.
Training / Certification / Licensure:
Health care experience including medical terminology and managed care strongly preferred.
Required Experience:
IC
Employment Type
Part-Time
