IT Service Delivery Manager
IT Service Delivery Manager
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Job Description
Salary: 67600
Closing date: Wednesday 14 May 2025
Contract type: Fixed Term Contract until June 2026
The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science leading policy and advocacy campaigns and building partnerships.
We plan to spend 16bn over the next ten years funding new discoveries in life health and wellbeing and taking on three global health challenges: mental health infectious disease and climate and health.
These challenges need the bold science we support but they wont be solved by science alone.
We are looking for an IT Service Delivery to join our team based out of our offices on Euston Road London.
Where in Wellcome will I be working
You will be leading the Digital and Technology Service Desk within the Technology reporting to Associate Director Technology.
What will I be doing
As the Service Delivery Manager for D&T you will be responsible for supporting and enhancing our IT services. Your role includes managing the team of 8 analysts improving service delivery overseeing IT service desk operations and handling IT service management processes and systems.
As a D&T Service Delivery Manager you will:
Lead the D&T Service Desk Teamfostering a culture of continuous improvement
Responsible for delivery of Hardware Asset Management processes
Work with IT vendors and users to implement enterprise enduser computing solutions.
Resolve and manage daily service issues.
Contribute to a diverse and inclusive culture across the organisation collaborating across departments.
Is this job for me
Experienced Service Delivery Manager focused on enhancing support functions. Skilled in managing and optimizing customer service operations to ensure high levels of client satisfaction. Proven track record of implementing process improvements streamlining workflows and leading teams to achieve performance targets. Adept at developing strategic plans coordinating crossfunctional efforts and utilizing datadriven insights to drive efficiency and effectiveness in service delivery.
We are looking for someone who :
Possesses technical knowledge and business acumen with experience in driving digital innovation and business metrics with a customerfocused approach.
Exhibits strong communication skills with the ability to engage influence and inspire partners and stakeholders to foster collaboration and alignment.
Experience in maturing service organizations.
Previous experience with ServiceNow platforms.
To apply please upload your current CV and complete our short application
Interview dates: W/C June 9 2025
You can read more about the benefits we offer our employees on our website
Our Hybrid Way of Working
We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment in which people can perform at their best.
At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday Wednesday and Thursday) with the remaining 2 days working either remotely or in the office.
Diversity and Inclusion is at the heart of everything we do
Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair andinclusiveenvironment where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includesmaking adjustmentsfor people who have a disability or longterm visit our websitefor more information on adjustments and accessibility or contact us at.
#LIBB1
#LIHybrid
Required Experience:
Manager
Employment Type
Full Time
