Sr AI Strategy Manager- Retail Experience Design
Sr AI Strategy Manager- Retail Experience Design
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewRole Type: Individual Contributor
TMobile is redefining the future of retail by seamlessly blending physical human and digital elements to deliver transformative personalized customer experiences. As part of the Retail Experience Design team the Sr AI Strategy Manager plays a critical leadership role in shaping and delivering TMobiles AIpowered experiences across customer and frontline employee journeys. This role identifies the intersection of unmet customer needs technical feasibility business objectives and store environment opportunities driving the design and of AIenabled strategies that blend digital innovation with humanled service experiences.
The Sr AI Strategy Manager partners crossfunctionally to influence assisted journey design enhance retail human strategy and support store design initiatives that integrate AI technology thoughtfully into the physical and digital customer experience. This role leverages datadriven problem solving deep customer empathy and strategic frameworks to frame complex problems develop actionable insights and deliver highimpact scalable solutions that align with enterprise growth objectives. The Sr AI Strategy Manager communicates complex concepts in a clear executiveready manner and leads strategic initiatives from conception to operational across business technology and design teams.
This role requires strong leadership a passion for humancentered technology strategic acumen and analytical expertise to architect the future of AIpowered platforms that humanize customer and employee experiences while driving business growth.
Job Responsibilities:
Provides leadership around the strategic vision of AIdriven experiences within customer journeys frontline enablement and retail environments.. Leverages a hypothesisbased approach to structure and perform analyses extract and analyze data and tackle ambiguous and complex problems. Translates analysis into meaningful business insights. Builds potential options and actionable recommendations around those insights to drive strategic decisions. Generates recommendations for the longterm strategy of AIdriven products; providing input to road map prioritization.
Takes a leading role in projects that span digital and physical experiences. Fosters internal partnerships across teams to develop a comprehensive understanding of critical business needs identifies key issues and structures problemsolving approaches accordingly. Effectively collaborates and communicates crossfunctionally to build buyin and influence strategic vision.
Constructs executivelevel presentations crafting a strategic story out of the numbers to present complex analytical findings in a clear concise and decisionimpacting manner. Influences leadership through factbased analysis.
Builds financial and other decisionmaking models. Utilizes models to perform scenario and sensitivity analysis to enhance decision making across a range of options. Synthesizes recommendations for prioritization of resources to all levels of the organization.
Mentors and advises more juniorlevel team members on best practices. Maintain uptodate knowledge of strategic frameworks industry trends and corporate and customer drivers in order to improve reengineer or maintain company performance.
Provides professional development mentorship to other team members. Guides other resources in storytelling through numbers.
Maintains uptodate knowledge of AI/ML trends customer experience frameworks and retail innovation strategies to continuously improve TMobiles competitive edge.
Education and Work Experience:
Bachelors Degree Finance Economics Engineering Statistics or related field (Required)
Masters/Advanced Degree MBA Finance Strategy Economics (Preferred)
710 years Strategy and Problem Solving. Experience in framing complex problems identifying key issues that impact business decisions and providing datadriven recommendations. Required
710 years Experience analyzing and interpreting complex data sets. Required
710 years Project management. Experience managing projects independently engaging and getting buyin from stakeholders and creating roadmaps and project plans. Required
Management consulting corporate strategy and investment banking experience preferred. Preferred
Knowledge Skills and Abilities:
Strategy Ability to frame problems use strategic frameworks develop strategies (Required)
Business Acumen Business Model: Knowledge and understanding of business models pricing strategies channel management (Required)
Financial Analysis Ability to build financial models and develop qualitative analysis perform sensitivity analysis (Required)
Project Management Ability to think a few steps ahead and to lay out thoughtful and achievable project plans in a disciplined manner. Understand how to engage others and what information and data are needed to achieve goals (Required)
Communication Ability to synthesize analysis into succinct executiveready written visual and verbal communications. Ability to articulate the rationale and present in front of senior leaders (Required)
Strategic Thinking Critical Thinking: Ability to think through complex problems. (Required)
Wireless Technologies Wireless and technology industry: Knowledge of the wireless / telecom industry and technology sector (Preferred)
Preferred Qualifications:
Strong background working at the intersection of AI customer experience and retail innovation.
Handson experience with AI capabilities such as conversational AI predictive analytics computer vision or intelligent automation.
Proven ability to drive business results through crossfunctional leadership across technology business and experience design teams.
Retail wireless technology or consulting background preferred.
Strong change management experience; ability to drive adoption of new technologies in operational environments.
Passion for combining AI capabilities with human empathy to drive superior experiences.
Proficient with AIpowered personalization and decisioning platforms(e.g. PEGA Customer Decision Hub for Next Best Action/Offer Salesforce Einstein Adobe Journey Optimizer) to drive realtime dynamic customer engagement across digital and physical touchpoints.
Skilled in data analytics journey orchestration and machine learning tools(e.g. AWS SageMaker SQL Python Tableau Adobe Analytics) to design and optimize seamless AIdriven customer journeys for assisted and unassisted retail experiences.
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
