Team Leader Site Services
Team Leader Site Services
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1 Vacancy
Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
OfficeJob Description
At Thermo Fisher Scientific youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life enabling our customers to make the world healthier cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research development and delivery of lifechanging therapies. With clinical trials conducted in 100 countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio our work spans laboratory digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on now and in the future.
Responsibilities:
Ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the Study Maintenance team Shipping assistance team and Tracking team or where needed and follows up on complaints/issues until resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the teams. Attends study protocol meetings and educates staff on issues requiring attention. Creates work schedule and holiday planning for the teams.
Education and Experience:
Bachelors degree or equivalent and relevant formal academic / vocational qualification.
Previous experience that provides the knowledge skills and abilities to perform the job (comparable to 0 to 5 years).
1 year of leadership responsibility.
In some cases an equivalency consisting of a combination of appropriate education training and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.
Knowledge Skills and Abilities:
Knowledge of Good Clinical Practices
Strong attention to detail
Strong organizational skills
Accurate data entry skills
Proficient computer skills including Microsoft Office
Effective negotiation and problem resolution skills
Good verbal communication skills
Superior analytical interpersonal and time management skills
Critical thinking and problem solving skills to support quality decision making
Ability to work in a collaborative team environment
Additional / Specific Job Responsibilities but not limited to:
Manage processing overdue orders overview
Maintains currentcourier assignment templates Study Setup Checklist and CDC Permit.
Provides training to new staff members
Provides training upon implementation of new process or guidelines
Evaluates performance and identifies and corrects performance problems
Manages escalations related to Study Setup and escalates and involves management and/or appropriate department
Coordinate the review and action on custom reports
Kit specifications Kit vendor document repository
Coordinate IATA Certification for the Logistics Coordinators
Manage and prepare Proforma Invoice. Proforma Country Overview.
Manage Setting Systems Courier TAT
Supports and acts as a backup for the Senior Logistics Coordinator (Associate Manager Global Site Services and the Team Lead Site Service Tracking & Maintenance
Benefits:
We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forwardthinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values Integrity Intensity Innovation and Involvement working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory with PPD part of Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Accessibility/DisabilityAccess
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes such as not being able to get into the career website following up on an application or other nondisability related technical issues will not receive a response.
Employment Type
Full-Time
