Client Service Coordinator
Client Service Coordinator
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USD 40000 - 45000
1 Vacancy
Job Description
Join the industry leader! BOLAND provides clients with sustainable and energy efficient solutions for commercial institutional and industrial buildings in the Washington DC / Baltimore metropolitan area. We allow building occupants and owners to do what they do best focus on business not buildings.
Did you know we have been named Best Place to Work by Washington Business Journal 17 times
Client Service Coordinator: Coordination of internal and external client service requests. Administrative duties as described in responsibilities.
Workplace Type: Hybrid: Flex for your day 3 days per week in person
Office Location: Gaithersburg MD
Essential Duties:
Always provide excellent client service to all internal and external clients
Answer telephones and email messages in friendly prompt and professional manner
Monitor phone lines and help the next call in the queue
Receive and convey important information in a timely fashion
Process schedule and follow up on quoted jobs from the time they are routed until they are sent to billing
Process schedule and followup on contracted service inspections
Process daily and weekly time for Service Technicians and Apprentices
Ensure by the end of the day that each technician is informed of their schedule for the following day
Assist all Service Technicians and Apprentices continually; updating contract obligations maintaining their schedules issuing purchase orders for supplies/ parts ordered verify accurate time entries and proactively assisting with client communications.
Other duties as assigned
Education and Experience Requirements:
High School diploma or equivalent experience and education required
2 years of administrative and client service experience
Dispatch experience is a plus
Strong computer skills proficient in MS Office
Positive resilience selfstarter takes initiative
Punctual multitasker reliable organized detail oriented
Strong client service and time management skills team player excellent communication and phone skills works well under pressure and deadlines
Physical Requirements:
Able to be seated in office setting for long periods of time
We offer:
Excellent pay and benefits
Great and supportive work environment
Professional training and growth
Generous educational assistance program
Recognition and outstanding coworkers!
If you are interested in joining the Boland team please apply through the company website: want to hear from you!
We are an equal opportunity employer. This contractor and subcontractor shall abide by the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color religion sex sexual orientation gender identity or national origin. Moreover these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Must be able to pass a background investigation and a preemployment drug screening. Boland is a drug and alcoholfree workplace.
Required Experience:
IC
Employment Type
Full-Time
