Customer Success Remote -
Customer Success Remote -
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Success Representative
Location: Remote
Job Type: FullTime
Job Overview:
We are seeking a dedicated and customerfocused Customer Success Representative to join our team. In this role you will be the main point of contact for customers postsale ensuring they have a positive experience and receive ongoing value from our products or services. Your goal will be to build strong relationships drive customer satisfaction and support longterm success.
Key Responsibilities:
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Onboard new customers and guide them through setup and adoption
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Serve as a trusted advisor and main point of contact for customer questions issues and feedback
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Monitor customer health and proactively identify risks or opportunities for growth
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Collaborate with support sales and product teams to resolve customer concerns and ensure satisfaction
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Track customer engagement and usage to ensure product value is being realized
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Assist with renewals and retention efforts
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Maintain accurate records in CRM and other customer systems
Qualifications:
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1 2 years of experience in customer success account management or a customerfacing role
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Strong communication and relationshipbuilding skills
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Proactive problemsolver with a customerfirst mindset
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Ability to manage multiple accounts and priorities effectively
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Techsavvy and comfortable using CRM software email and virtual meeting tools
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Selfmotivated and able to thrive in a remote work environment
Nice to Have:
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Experience in SaaS or technologyenabled services
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Familiarity with tools like HubSpot Zendesk Intercom or similar
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Background in onboarding training or customer education
Why Join Us:
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Remote work flexibility
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Collaborative and supportive team culture
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Opportunities for professional growth and advancement
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Make a meaningful impact on customer experience and retention
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
