Head of Technical Customer Support 100 Remote well paid
Head of Technical Customer Support 100 Remote well paid
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EUR 20000 - 36000
1 Vacancy
Job Description
Our client is an innovative company in the IT sector that specializes in smart solutions for the pet care market. The companys flagship product is an AIpowered device integrated into cat flaps that prevents cats from bringing prey into the home. With a young and dynamic team the company has already established a strong market presence and is now expanding globally.
Become part of this success story and help shape the future of smart pet technology.
Tasks
Optimization of customer support using chatbots and other tools
Handling customer inquiries in 1st level support via Zendesk
Analyzing error patterns based on log files and customer data
Documenting recurring issues and supporting error identification
Close collaboration with our development team to improve our products
Requirements
Experience in technical customer support or strong technical affinity
Ability to analyze technical issues in a structured manner
Confident use of digital tools ideally experience with Zendesk
Good written German skills or excellent English skills
Independent detailoriented and solutionfocused way of working from home
Benefits
100 remote working permanently from abroad is welcome
Actively shape customer service and continuously optimize our system
Work with a great team
Become part of our success story
Do get in touch by phone or WhatsApp.
/ Felix
Employment Type
Full Time
