Customer Service Representative Onsite- Ortigas
Customer Service Representative Onsite- Ortigas
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
45000 - 45000
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
Job Summary:
We are looking for a Customer Support Representative to manage customer queries and complaints. The candidate will also be asked to answer initial and after sales inquiries modifications and escalate complaints across multiple communication channels and technical questions revolving around the products and software. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Duties and responsibilities generally include answering chat calls emails and responding to customer questions and complaints.
- Answer initial and after sales inquiries.
- Ability to do live chat initially but can progress to voice if necessary.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Update internal database with information about technical issues and useful discussions with customers.
- Identifying common problems and escalating them to the management along with possible suggestions for improvement wherever possible.
- Experience analyzing and optimizing the existing processes in the Customer Success department.
- Maintain a polite helpful and professional manner always.
- Keeping records of customer interactions transactions comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Requirements/Skills Needed:
- At least 3 years of experience in a customer service role such as customer success customer support or similar roles.
- Experience using CRM or relevant software and application.
- Deep understanding of customer concerns and thoughts regarding the use of products and the ability to troubleshoot as needed.
- Can multitask work towards deadlines and prioritize tasks effectively.
- Proficient with MS Office software.
- Experience in multitasking in a high volume environment.
- Strong creative computer and interpersonal skills.
- Excellent written and verbal English communication skills.
Additional Job Details:
Setup and Location: Onsite
Work Schedule: 9:00 AM to 06:00 PM AEST 08:00 AM 05:00 PM PH Time)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Join Us and Enjoy!
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.
Join us as we shape the future of global staffing solutions!
Requirements/Qualifications: Bachelor's degree in Business, Communications, or related field is preferred. 1-3 years of experience in customer service, preferably in an inbound call center environment. Strong phone communication skills and the ability to handle customer inquiries professionally. Proficiency in using customer service software and order processing tools. Strong problem-solving skills and ability to handle call escalations effectively. Excellent organizational skills and attention to detail. Ability to work well under pressure and in a team-oriented environment. Strong time management skills to ensure timely responses to customer needs. Additional Job Details: Set-up and Location: Onsite, Ortigas- Pasig Work Schedule: 6:00AM to 3:00PM (AU QLD) | 4:00AM to 1:00PM (PH) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
Key Skills
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