Service Manager SAP Powertrain Applications
Service Manager SAP Powertrain Applications
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5years
1 - 1
1 Vacancy
Job Description
The Service Manager for Application PT South and PCC is responsible for ensuring the successful delivery of IT services related to PT South and PCC. This role encompasses managing the contract and performance of the IT Service Provider overseeing the service desk and leading the monitoring team. The Service Manager will work collaboratively with stakeholders to ensure that service levels are met and that the application remains reliable efficient and aligned with business objectives. and system integration efforts ensuring seamless integration across SAP environments.
Requirements
Technical Skills
Familiarity with IT service management tools and monitoring software.
Ability to analyze performance metrics and produce actionable insights.
Strong leadership abilities with experience in managing teams and driving performance.
Excellent verbal and written communication skills; ability to communicate complex technical concepts to nontechnical stakeholders.
Strong analytical and problemsolving skills with a proactive approach to resolving issues.
Contract and Vendor Management:
Manage the relationship with the IT Service Provider ensuring compliance with contractual obligations.
Monitor and evaluate service provider performance against defined KPIs and SLAs.
Act as the primary point of contact for escalations and issues related to service delivery.
Conduct regular performance reviews and maintain documentation of service performance.
Service Desk Management:
Oversee the service desk operations to ensure timely and effective resolution of incidents and requests.
Implement and maintain best practices in service desk processes including incident management problem management and request fulfillment.
Collaborate with the IT Service Provider to enhance service desk capabilities and user experience.
Analyze service desk metrics to identify trends and areas for improvement.
Monitoring Team Oversight:
Lead the monitoring team to ensure proactive monitoring of application performance and availability.
Develop and implement monitoring strategies to detect issues before they impact users.
Coordinate with development and operations teams to address performance issues and optimize application functionality.
Ensure that all incidents are logged tracked and resolved in a timely manner.
Stakeholder Collaboration:
Work closely with business units to understand their needs and ensure that services align with business objectives.
Provide regular updates to stakeholders on service performance issues and improvement initiatives.
Facilitate communication between technical teams and nontechnical stakeholders.
Continuous Improvement:
Identify opportunities for service enhancement and process optimization.
Lead initiatives to improve service quality customer satisfaction and operational efficiency.
Stay informed about industry trends and best practices to ensure application services are competitive and effective.
Qualification and Experience
Bachelor s degree in information technology Business Management or a related field.
5 years of experience in IT service management preferably in a service manager or similar role.
Proven experience managing IT service providers and vendor relationships.
Knowledge of DevOps practices and tools within an SAP context.
Strong background in service desk operations and incident management.
ITIL Foundation certification or equivalent is preferred.
Experience & Background: Proven experience in a business development or sales role. Strong understanding of the sales process, client acquisition, and lead generation. Experience in sales, business development, or similar fields is a plus. Key Skills: Sales & Negotiation: Strong ability to close deals and negotiate terms effectively. Communication Skills: Excellent verbal and written communication, with the ability to tailor messages for different audiences. Networking: Proven ability to build relationships and expand the client base. Time Management & Independence: Ability to manage tasks independently, prioritize work, and meet deadlines in a hybrid work setup. Sociability: Outgoing, personable, and adept at building rapport quickly. Tech-Savvy: Comfortable using CRM tools and other sales/marketing software. Personal Traits: Highly motivated with a strong drive to meet and exceed sales targets. Comfortable working both independently and as part of a team. Proactive, energetic, and eager to contribute to the firm's growth. Additional Requirements: Valid driver s license and access to reliable transport. Ability to work in a hybrid setup (combination of office and remote work). Availability to travel as needed for client meetings and networking events. Strong attention to detail with the ability to follow processes.
Education
Relevant tertiary qualification (Business, Marketing, Insurance, or related field) FAIS compliant and registered as a Key Individual with the FSCA RE 1 certification Minimum of 5 years' experience in insurance management, with a focus on brokers and franchise operations
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
