Lead Front Desk Agent - Limelight Snowmass
Lead Front Desk Agent - Limelight Snowmass
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1 Vacancy
Job Description
Position Summary
The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff guests and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until May 25 2025.
Essential Job Functions/Key Job Responsibilities
Update and complete Training Manuals and SOPs
Initiate and lead cross shift training sessions
Train new agents and offer refresher training to tenured staff
Act as the MOD when needed and assist with guestrelated issues
Performs tours of the hotel throughout the evening to monitor employees performance notice deficiencies engineering issues and notify appropriate Department Heads
Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary
Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
Coordinate with other departments daily needs or special requirements for all hotel guests
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Other duties as assigned
Qualifications :
Education & Experience Requirements
College degree in related field preferred
1 year previous hotel experience in front desk or guest services required
Knowledge Skills & Abilities
Knowledge of basic operating tasks in Front Office departments; Front Desk Concierge Guest Services
Proficient knowledge of industry terminology trends and best practices
Proficient knowledge in company policies and procedures
Knowledgeable of computer systems and software programs including Microsoft Suite
Ability to engage with customers in a positive and helpful manner
Skilled in coaching and mentoring team members
Skilled in assigning tasks and responsibilities to team members based on their strengths
Ability to follow all safety policies and procedures and exercises caution when working
Ability to work in collaboration with others to achieve team goals
Ability to identify straightforward issues and propose simple solutions
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to work independently with minimal supervision completing work at a high standard
Additional Information :
Work Environment & Physical Demands
Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50
Job Benefits
This position is classified as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in EVerify.
EVerify & Right to Work Poster
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
