Director of Front Office - Embassy Suites Napa Valley
Director of Front Office - Embassy Suites Napa Valley
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Job Description
What are we looking for
- We are looking for an individual who has minimum of 3 years experience as Front Office Manager in a luxury or lifestyle hotel.
- Hilton experience preferred.
- Hotel renovation experience preferred.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Salary Range is from $80000 $85000
Do you love creating exceptional guest journeys Ready to bring your creativity and passion to a worldclass brand The possibilities are endless with a career at Hilton the #1 Worlds Best Workplace awarded by Great Place to Work & Fortune. Come for the job thrive in your career and enjoy the journey of Making the Stay.
Embassy Suites Napa Valley
Currently in the final stages of a major renovation and rebranding to Curio Collection by Hilton in early 2026. We are redefining Napa hospitality bringing authentic distinctive programming onproperty. Our 7acre resort will include refined interiors a luxurious spa openair courtyard meditation gardens and exceptional culinary experiences.
We are looking for a Director of Front Office who will be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
As a Director of Front Office you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Direct and administer all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Initiate and implement marketing and upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implement and monitor all corporate marketing programs
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Run and complete daily reports analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit interview and train team members
LIJG1
EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
