Customer Service Representative
Customer Service Representative
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Job Description
Waste Connections of Canada is a leading nonhazardous solid waste management in North America. We are looking for a SAFETY inclined energetic autonomous and proactive team player who is capable of making a difference in his/her team and community.
We have an immediate opening for a Customer Service Representative (CSR) at our office in Coquitlam BC.
As a Customer Service Representative (CSR) you are the voice of Waste Connections of Canada upholding one of our key operating values. Your success in this role is dependent on how hard you work and how well you communicate with both internal and external customers. Your demonstration of organization/timemanagement skills along with your personal and ethical behavior is of paramount importance in this position.
Salary: $55000/year
Hours: 10:00AM 6:30PM MF
Key tasks:
Serve as single point of contact for all internal and external customers (new and existing)
Schedule waste/recycling services as requested
Analyze account activity and suggest opportunities for service improvements to the customer
Maintain appropriate files and documentation in accordance with company policy and internal controls
Respond to customer inquiries via phone and email and resolve customer billing problems through account corrections
Liaise with internal teams to determine service requirements resolve problems or complaints
We are busy but a fun place to work. As a Customer Service Representative (CSR) you will field a high volume of calls and emails consistently and respond with your speedy data entry excellent call quality and proficient Microsoft Office skills.
Requirements:
23 years of customer service/billing experience
Accurate data entry skills & customer service skills
Excellent time management and prioritization skills
Strong working knowledge of Microsoft Office
Written and Oral communication skills
Critical and logical thinking skills
Come join a team environment and colleagues who embrace a work hard play harder culture.Our compensation package is competitive and comes with excellent benefits.Youll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities charitable giving sustainability initiatives and more.
Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal provincial or local law regulation or ordinance.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
