Systems and Technology Administrator
Systems and Technology Administrator
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Job Description
Job Description
The Systems and Technology Administrator oversees technology related to access control CCTV and select intelligence technologies. This role reports to the Systems and Technology Lead and supports regional GSS managers the Global Security Operations Center and other internal stakeholders with the physical security systems that are used as part of their duties.
What youll be doing
Regularly troubleshoots access control system issues
Troubleshoots basic networking problems
Maintain records and document maintenance activity
Assist the Systems and Technology Lead during new construction projects to determine layout for security equipment like badge readers and cameras
Partners with stakeholders in Workplace Experience and IT to solve problems related to access control or CCTV systems.
Potential to travel up to 10 of the year
What you bring to the role
Experience with access control systems programming
Basic understanding of doors door hardware and typical electric and electromechanical locking systems
Experience with the setup of IP camera systems and network video recorders
Must be highly adaptable and flexible and able to support work in multiple time zones.
Basic Qualifications:
25 years experience with physical security access control systems installation and administration
Basic understanding of networking & desktop support
Excellent English language written and oral communication skills required.
Strong analytical and troubleshooting abilities capable of resolving issues swiftly in a remote environment.
Comfortable using Google Workspace
Preferred Qualifications:
Certification or proven sustained work with S2 NetBox and NetVR
Network certification or similar
Previous experience as an access control technician
#LIMJ1
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
