Regional Director Resort Operations
Regional Director Resort Operations
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Job Description
The position of Regional Director of Resort Operations will lead nine General Managers with10 timeshare and hotel properties outside of the Florida region which will include areas of oversight in Park City UT; Las Vegas NV; Mesa AZ; Branson MO; Gatlinburg TN; Myrtle Beach SC and Williamsburg VA. It will include all hospitality operations for the resort as well as food & beverage operations. This position will oversee the strategic vision of team member culture guest experience and profitability at regional resorts and must be strategic in the overall vision of regional resort operations obtaining optimum efficiency and economy and maximizing profits under the direction of the Corporate Vice President of Resort Operations.
Additionally the person must possess and adhere to the following core company values:
- Integrity
- Passion
- Work Ethic
Responsibilities:
- Mentor GMs to ensure successful operation of the regional resorts/hotels; establishing shortterm and longrange goals to aid in the achievement of each propertys defined performance metrics
- Work with GMs to develop annual budgets and capital plans to accurately forecast financial performance
- Delivers financial results in accordance with budgets analyzing budget requests and past P&L variance to identify areas in which reductions and/or allocations can be made assigning action plans where needed
- Drive guest satisfaction by maintaining resorts product and service quality standards
- Critically analyze all metrics including but not limited to: Medallia Quality Assurance & Safety Inspections Financial Reports/Audits Team Member Climate Surveys Turnover
- Provide regular and effective updates to the Corporate Vice Presidents of Resort Operations on the performance of the resorts and the Leaders in the region
- Plans develops and implements organization policies and goals
- Reviews activity operating and sales reports to determine changes in programs or operations as required
- Protects the resorts and their assets through enforcing and maintaining preventative maintenance programs
- Follows company policies and procedures and can effectively communicate them to subordinates
- Ensures resorts management are following all federal state and local laws including OSHA EEOC Wage and Hour and Health laws
- Promotes the organization in industry or trade associations
- Manage time and projects effectively to produce a desired result in view of available resources
- Provide a professional image at all times through appearance dress and professional behavior
- Promote CFI/Westgate Resorts philosophies throughout the region to both team members and guests
- Other duties as assigned by leadership
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education:
- Must have a minimum of fifteen 15 years of combined hotel/resort experience
- Must have a minimum of five 5 years executive management level experience in hotel/resort environment
- Operational experience and a comprehensive understanding of Housekeeping Front Desk Engineering Leadership & Development and Food & Beverage are essential.
- A minimum of a bachelors degree from an accredited college/university with a focus on business finance or hospitality management is required. Relevant experience may be considered in place of a degree.
Skills/Knowledge:
- Strong leadership skills with the ability to inspire and motivate teams to deliver exceptional results
- Exceptional financial acumen with the ability to analyze financial data develop budgets and optimize revenue streams
- Excellent communication and interpersonal skills with the ability to effectively interact with key stakeholders including executives employees and guests
- Strategic thinker with the ability to translate vision into actionable plans and initiatives
- Indepth knowledge of hospitality operations industry trends and best practices
Travel:
- Role requires extensive travel approximately 80 of the time.
Additional Information :
Why Westgate
- Discounted Ski pass benefit (while supplies last).
- FREE Ski & Snowboard and Mountain Bike equipment Rentals.
- FREE garage parking.
- Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc..
- $2.00 in meals in Team Member Breakroom.
- Comprehensive health benefits medical dental and vision.
- Paid Time Off (PTO) vacation sick and personal.
- Paid Holidays.
- 401K with generous company match.
- Get access to your pay as you need it with our Daily Pay benefit.
- Wellness Programs.
- Tuition Assistance.
- Employee Assistance Program (EAP).
- Advancement & development opportunities.
- Community Involvement Programs.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
