Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PAY: $21.20/hr
BENEFITS
Veolias comprehensive benefits package includes paid time off policies as well as health dental and vision insurance. In addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling backoffice functions such as billing field service processing which entails scheduling and completion collections bad debt and cash processing. The customer service representative is responsible for providing professional effective and efficient customer service for all internal and external customers by using excellent indepth knowledge of company policies and procedures and Delaware regulatory commission requirements.
Primary Duties/Responsibilities:
- Ensure customer calls/contacts billing collections cashiering field orders and other customer service functions are handled effectively timely and efficiently in a knowledgeable and positive manner.
- Receives investigates and resolves customer calls emails complaints and inquiries pertaining to billing collections and other customer service functions
- Responsible to achieve customer service metrics and satisfaction levels.
- Ensure all service orders are complete and entered into the CIS
- Assist with routing new development for meter reading and entry into CIS
- Professionally perform reception and cashiering functions.
- Process customer payments prepare daily deposits maintain cash reports
- Prepare billing adjustments
- Efficiently and accurately prepares updates maintains and files a variety of customer billing and collections information service orders data reports and the like.
- Promotes/explains company initiatives programs and processes to customers and obtains appropriate information from customers (ACH ebilling conservation etc..
Qualifications :
Education/Experience/Background:
- High School Diploma/GED is required.
- Associates degree or equivalent from a twoyear college or technical school preferred.
- 2 years previous call center front office bad debt back office and/or billing customer service experience required.
- Regulated Utility or Municipality customer service experience preferred.
- Experience using CC&B Customer Billing Information System or similar is preferred.
Knowledge/Skills/Abilities:
- Excellent customer service skills with the ability to handle irate customer interactions as needed.
- Excellent verbal and written communication skills.
- Strong interpersonal and people skills.
- Active listening abilities.
- Proficiency in Google Suite or similar products.
- Ability to work on multiple tasks simultaneously and adapt to changing priorities in a fastpaced environment.
- Strong attention to detail.
- Good organization and problemsolving skills.
- Ability to work effectively in a team environment and with other departments.
Physical Requirements:
- Work is primarily sedentary and requires exertion of up to 10 pounds of force occasionally.
- Work activities include but are not limited to reaching finger dexterity talking hearing grasping and repetitive motions.
- The position deals largely with interacting with customers by phone basic accounting and use of a computer terminal.
Additional Information :
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
