Operations Analyst

Reporting to the Director of Operations the Operations Analyst provides critical highlevel support to the VPIC Team. The incumbent is responsible for managing account and systems administration reconciliation data integrity and reporting processes. The Operations Analyst collaborates with the Trading Team Client Service Team and VPIC Custodian to ensure the accurate and efficient of daytoday operational processes.

The Operations Analyst also supports the Operations Team with the maintenance of process and procedural documentation and provides recommendations for and updates regarding continuous improvement of the operations function to VPIC leaders.

Responsibilities

Account and Book of Record Administration

• Responsible for maintaining accurate and up to date client and financial account information in the VPIC portfolio management (PM) system
  • Review and update book values as assets transfer in
  • Import Daily Trade blotters and input client transactions
• Ensure accurate and efficient account opening; set up records for new clients and accounts in PM CRM and portal systems
• Develop and maintain payment schedule for Auto Buys / PACs / SWPs
• Provide status updates to VPIC Team members and leaders

Reconciliation

• Complete daily reconciliation between custody and PM systems between 7:00 am and 9:00 am each morning to ensure custodian records are accurate
  • Ensure trades settle as requested and client requests have been executed by the custodian per VPIC instruction
  • Validate custodian pricing against third party source using Daily Price Verification report investigate areas outside range of tolerance as needed
• Collaborate with Trading and Client Service Teams and custodian to triage troubleshoot and resolve operational client and trading issues
• Liaise with PM software vendor to resolve technical issues as may be required

Continuous Improvement Special Projects and Initiatives

• Collaborate with the Operations Team to review and document existing processes and procedures in support of continuous improvement and operational excellence
• Assist the Director of Operations and other VPIC leaders with special projects and initiatives related but not limited to operational reporting data quality and integrity
• Other duties as assigned

Qualifications :

Education & Experience

• Undergraduate degree in Commerce Business Administration Economics or related discipline
• Willingness to expand on professional qualifications by completing the CSC or similar program / courses
• Related experience in an investment or financial services environment knowledge of the Canadian Securities industry is considered an asset
• A combination of education and experience will be considered

Technical Knowledge

• Knowledge of investment management principles best practices and emerging trends
• Technical fluency with the ability to learn and adapt to new technology effectively
• Working knowledge of Salesforce Portfolio Management software and Advisor operating systems is an asset
• Advanced proficiency in Microsoft Office: Outlook Excel PowerPoint Word Teams

Skills & Abilities

• Detail oriented with a general penchant for excellence
• Ability to communicate clearly and concisely verbally and in writing to ensure effective interaction with key stakeholders (internal and external) to manage inform and influence successful outcomes
• Strong client service orientation with the ability to build collaborative working relationships based on mutual trust to meet goals
• Advanced organizational skills adept at managing and prioritizing multiple tasks with competing deadlines
• Proven analytical problem solving and decisionmaking skills
• Ability to be flexible in ones approach to established plans based on emerging needs
• Entrepreneurial spirit with a creative outlook and resourceful nature

Additional Information :

Comprehensive health dental and vision benefits
Health and wellness spending account
4 matching RRSP allocation
Great workplace culture!

Remote Work :

No

Employment Type :

Fulltime