Assistant Director of Financial Aid - Technical Operations
Assistant Director of Financial Aid - Technical Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Specific Responsibilities:
Evaluates and enhances business processes by identifying needs gathering requirements and leading the implementation testing and deployment of solutions. Supports new and existing programs applications system integrations business intelligence and overall system maintenance and troubleshooting. Additionally provides comprehensive financial aid counseling to students families and prospective students covering state federal and institutional student aid programs.
Manages and maintains Banner modules and the KnightLine portal ensuring seamless functionality and timely updates. This includes overseeing all aspects of the new aid year setup monitoring Ellucian for upgrades and patches to the Banner financial aid module and coordinating with Information Technology Services (ITS) to schedule and implement necessary releases or updates. Additionally reviews release notes develops testing plans and collaborates with ITS and endusers to execute and validate upgrades and patches effectively.
Develops complex Business Objects reports updates scripts and schedules reports for office staff. Utilizes these reports to respond promptly to survey requests from the Office of Institutional Effectiveness (OIE) and other campus stakeholders.
Writes and maintains clear documentation of the financial aid system setup (Banner and other core systems) requirements testing processes maintenance troubleshooting and procedures. This also includes providing endusers with the release guides and an overview of what is included within each release.
Manages various financial aid programs/processes including being responsible for managing the completion of WI Act 284 requirements state programs reconciliation tool (Access) scholarship tool setup and awarding (Access) new student batch awarding monthly Exit Counseling Return to Title IV and the Net Price Calculator.
Develops and maintains strong communication with other Banner and Slate coordinators particularly the Enrollment Management Business Systems Analyst. Actively participate in crossfunctional working groups and committees for operational issues from the functional perspective. This includes working with other offices to ensure systems across campus (i.e. Banner Slate StarRez etc. communicate and relay data effectively and accurately. This may involve coordinating and working with other offices such as advancement admissions student account services registrar and information technology services.
Trains and provides firstlevel support to core and endusers on the functional processes and procedures within the Banner financial aid module and other core systems (i.e. SAP business objects).
Required Minimum Qualifications:
Bachelors degree.
Experience in higher education or financial aid is preferred.
3 years of analyst experience.
Knowledge of customer relationship management (CRM) systems (preferably Slate) Banner and SAP Business Objects reporting tool.
Knowledge of report writing programs and concepts.
Ability to interact professionally with coworkers and customers particularly in conflict situations.
Ability to multitask meet specific deadlines and prioritize tasks and assignments.
Ability to communicate effectively.
Skilled in basic math computations such as addition subtraction multiplication and division.
Knowledge of computer programs (Microsoft Office including Access Google Apps) and ability to learn upgrades and new programs as needed.
Ability to exercise good judgment and decisions expeditiously.
Skilled at organizing programs and seeing them through to completion.
Skilled at organizing events programs and projects and seeing them through to completion.
The college may consider any equivalent amount of credentials licensures training or experience that provides the necessary knowledge skills and abilities to perform the duties and responsibilities of this job.
Benefits package:
The College offers an outstanding benefits package including health dental vision and life insurance; retirement plan; paid timeoff and tuition waiver. For more information please visit: instructions:
Applications received byFriday May 30 will be given full consideration. However applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application.
St. Norbert College (SNC) a Catholic Norbertine and Liberal Arts College provides an educational environment that fosters intellectual spiritual and personal development. As the only Norbertine institution of higher learning in the world our roots traditions and commitments create a unique and enriching educational experience for our students.
At SNC our commitment tocommunio the Norbertine ideal of a community united as one is grounded in the principles of dignity truth and justice. Consistent with these principles St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment.
We seek those who will embrace our mission and commitment to building a vibrant diverse and spiritually engaged community
Scheduled Weekly Hours:
40The duties and responsibilities listed in this job description are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Experience:
Director
Employment Type
Full-Time
