Managed Services-CMS - Workplace Services Messaging and Collaboration - Associate - Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloudbased systems.

Driven by curiosity you are a reliable contributing member of a team. In our fastpaced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Job Description Workplace Services (Messaging and Collaboration)

Job Summary:

• Responsible for the managing day to day operations on Messaging and Collaboration stream Office 365 Exchange Active Directory Email Gateway MDM

Key Responsibilities:

• This role require candidate to work in shifts and interact with customer on a daily basis.
• Work on ongoing and new projects throughout project life cycle.
• Serve as subject matter expert for messaging & collaboration and mobile device management technologies
• Be oncall on a rotational basis for critical issues.

Knowledge/Skills Requirements:

• Expert on Messaging platform including Office 365 Microsoft Exchange Sharepoint Microsoft Teams InTune AutoPilot etc.
• In depth understanding of the capabilities of MS Office 365
• Responsible to manage large and distributed Active Directory environment
• Proven experience with Microsoft Active Directory services including forest and domain design policies trusts replication and topology.
• Experience implementing GPOs OU resources security principals replication DNS/name space group policy management schema modifications ADFS SSO domain/forest creation
• Well versed with security aspects and maintain system security as per industry standards.
• Strong shell scripting (PowerShell SQL VB)
• Working knowledge of Mobile Device Management (MDM)
• Work with thirdparty vendors / professional services and inhouse developers as necessary
• Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
• Strong ITIL process knowledge
• Strong analytical troubleshooting and problemsolving skills
• Strong communication and collaboration skills

Professional Experience:

• End to end incident problem management with RCA
• Be OnCall for critical issues
• Review and recommend improvements within existing technical environment
• Strong SharePoint administration experience
• Strong ITIL Process knowledge
• Strong analytical troubleshooting and problemsolving skills

Education Qualification:

• Higher Level Qualification in a technical subject is desirable
• Any Microsoft Certification

Additional Information:

• Strong written and Oral communication skills.
• Should be open to work in shifts.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Cloud Administration CloudBased Service Management Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication Emotional Regulation Empathy Inclusion Infrastructure Management Infrastructure Performance Intellectual Curiosity Microsoft Azure Optimism Performance Monitor Teamwork 4 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date