Managed Services Support Professional - Infra

Business Overview:

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.

As a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.

Our commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.

Job Summary/Objective

The Managed Services Engineer Infrastructure Professional is responsible for managing and supporting the core IT infrastructure across virtualized and physical environments. This role ensures the stability integrity and efficiency of systems operations by monitoring configuring and troubleshooting servers network devices and virtualization platforms. The engineer is also expected to contribute to automation performance tuning and proactive system improvements.

Key Responsibilities:

Systems & Virtualization Management

Monitor and manage all installed systems and infrastructure particularly on VMware environments to ensure high availability performance and operational continuity.

Diagnose and resolve VMware platform issues to prevent service disruption and maintain platform stability.

Install configure and maintain virtualized systems and related storage (vSphere vSAN) to support scalable and resilient service delivery.

Infrastructure Automation & Optimization

Plan and implement systems automation using appropriate tools and scripts to improve efficiency reduce manual errors and speed up deployment.

Evaluate existing systems and provide recommendations for optimization to continuously improve system performance and reliability.

Windows Server & Active Directory Management

Manage and maintain Microsoft Active Directory and Exchange Servers to ensure secure reliable identity and communication services.

Prepare test and maintain operating systems and application software to keep systems secure current and aligned with organizational standards.

Security & Data Integrity

Design and enforce infrastructure security systems and policies to protect organizational data and meet compliance requirements.

Monitor systems for potential threats and proactively address vulnerabilities to safeguard against breaches and maintain infrastructure integrity.

Networking & Data Center Support

Manage and administer network services (DNS FTP Web etc.) to ensure reliable internal and external connectivity.

Maintain the internal network structure and routers of the data center to support stable and secure communication channels.

Install configure and manage firewalls switches and hardware components to provide a secure and high-performing infrastructure.

Resolve infrastructure hardware and operational issues in the data center to minimize downtime and maintain business continuity.

Troubleshooting & Technical Support

Troubleshoot and resolve performance or availability issues on network and server systems to reduce impact on users and services.

Log incidents and maintain documentation for system issues and resolutions to enhance knowledge sharing and operational transparency.

Provide guidance to IT support staff and escalate complex issues when necessary to ensure effective resolution and improve team capabilities.

Project Support & Continuous Improvement

Stay current with industry technology trends and provide recommendations to keep infrastructure modern and aligned with business needs.

Support infrastructure upgrades migrations and expansion projects to accommodate future growth and technological advancements.

Requirements

Qualifications:

- Education: Bachelor s degree in Computer Science Information Systems or a related field.

- Experience: 6-10 years of experience in infrastructure systems engineering and virtual environments.

- Advanced experience with VMware technologies (vSphere vSAN Horizon vRealize NSX vCloud).

- Strong knowledge of Microsoft Active Directory Windows Server and Exchange.

- Experience in network management: DNS DHCP firewalls routers switches.

- Familiarity with system automation and scripting for infrastructure tasks.

- Proficiency in monitoring troubleshooting and supporting large-scale infrastructure deployments.

Preferred Certifications (optional but advantageous):

- VMware Certified Professional (VCP)

- Microsoft Certified: Windows Server / Azure Administrator

- ITIL Foundation

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws