Associate Program Analyst- SQL
Associate Program Analyst- SQL
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity
Chewy is seeking a motivated and datasavvy Program Analyst to join our Refunds Replacements and Concessions (RRC) team. Youll help power one of Chewys most crossfunctional programs which exists to eliminate customer pain and protect trust when something goes wrong with an order.
As part of this team youll work across a wide range of initiativesfrom reducing shipping defects and launching our selfservice returns center to modeling fraud rules and evaluating refund policies. Youll partner closely with program managers and operations teams to uncover insights improve key metrics and help shape the future of the postorder customer experience.
This is a highimpact role for an analytical problem solver who thrives in ambiguity and wants to see their work directly improve customer outcomes and company performance.
What Youll Do
- Analyze large datasets (via SQL Tableau Snowflake and Excel) to track program performance and uncover opportunities to reduce costs and improve customer experience.
- Translate findings into clear actionable insights to support strategic decisionmaking.
- Build and maintain dashboards and performance trackers to monitor RRC KPIs.
- Partner with program managers to measure the impact of new initiatives (e.g. Online Return Center MLbased fraud rules new return policies).
- Help identify emerging trendslike product defects abuse signals or refund delaysand surface them to the right stakeholders.
- Support the development of business cases and documentation for senior leadership.
What Youll Need
- Bachelors degree in Business Analytics Finance or a related field.
- 2 years in a program analytics operations or strategy role.
- Strong SQL and Excel skills; familiarity with BI tools like Tableau Power BI or Streamlit.
- Proven track record to analyze ambiguous data and tell a compelling story with numbers.
- Strong communication and documentation skills including comfort speaking publicly to peers and stakeholders.
- Organized curious and comfortable balancing multiple projects.
- Collaborative mindsetthis is a highly crossfunctional role.
Bonus Points For
- Experience with Python or data visualization libraries (e.g. Plotly).
- Familiarity with ecommerce logistics or returns management.
- Exposure to program management methodologies (e.g. Agile OKRs).
- Understanding of Chewys customer experience and returns policy.
- Customer service or agent facing experience... how policy changes can impact agent behavior etc.
Example Problems You Might Work On
- Whats driving a spike in late delivery refunds in the Northeast region
- How much churn do we see after a customer receives a damaged item
- Which customer segments are overindexing on highvalue replacements
- Whats the projected cost savings from moving 20 of returns to selfservice
Required Experience:
IC
Employment Type
Full Time
