Client Service Specialist I
Client Service Specialist I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client Service Specialist I responsibilities include but are not limited to the following:
Client Interaction
- Answering calls with clients to better serve their needs and to transfer any calls to the appropriate department as needed.
- Set up/verifying new clients as needed according to protocol and follow through with any issues that are involved with the client set up process
- Send a new requisition to the clients as needed
Requisition Processing
- Work closely with clinical lab to ensure all requisitions have been accessioned and there are no issues holding up resulting of patient result
- Complete data entry for specimen orders into LIS
- Follow procedure as it pertains to late arrivals
- Sort all requisitions when needed as procedure requires
- Complete data entry for all specimen orders
- Scan documents into record documentation system as needed
- Process all web requisitions as the procedure states
- Process all EMR orders as the procedure states
- Add MDs to needed requisitions as needed
- Check reported basket at the end of each day
- Recognize and escalate missorts and misbatches to Representative I or II
Specimen Processing
- Verify all documents are in View Wise
- Be alert to the need of any process changes daily to maintain appropriate turnaround time
- Understand and meet process for turnaround times involve Representative II or manager if needed
- Process all specimen splits as the procedure states (as needed)
- Knowledgeable on specimen requirements and handling procedures. Serve as a resource for Lab Assistants.
Administration/Other
- Notify manager of any client concerns that you feel needs immediate attention
- Observe compliance when it comes to PHI information (with information lying around or on your computer)
- Use PPE per policy when in the laboratory
- Contact IT if needed to resolve issues this can involve program issues to equipment issues. (establish a helpdesk ticket for all issues)
- Keep Client Service department and your personal area neat and clean
- A days schedule can be affected by specimen delivery delays possibly resulting in later arrival times or later finish times. Flexibility with scheduling within reason is required.
- Weekend and holiday work is required.
- Work during adverse weather conditions as much as safety will allow is required
- Maintain the scanning room is clean and picked up. All requisition folders are in their place and not left out on the tables.
- Check email daily when at work maintain all mandatory education and adhere to attendance policy.
- Other duties as needed
Qualifications :
Minimum Educational Qualifications:
- Minimum Bachelor of Science in Medical Technology Clinical Laboratory Sciences or a Life Science such as Biology or Chemistry
- Minimum 12 years experience in a laboratory and or/ customer service setting preferred and is comfortable dealing with clients in a business setting.
Minimum Qualifications:
- Must possess proficiency with basic computer programs
- Be a strong team player
- Excellent communication skills
- Must be able to multitask and keep up in a fastpaced environment
- Must work well on your own with minimal supervision
- Must not be in disciplinary action cycle.
- Must be comfortable handling patient samples using proper PPE procedures
Additional Information :
Position is fulltime working 3rd shift Tuesday Saturday 2:30am 11:30am with overtime as needed. Candidates currently living within a commutable distance of Louisville KY are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
