Support Analyst
Support Analyst
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Job Description
We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking customercentric service design and agile engineering practices to accelerate innovation in a techdriven world.
Why consider joining our Digital & Data community
- Join our Digital & Data team working alongside product design and a wide range of other experts and crossdisciplinary teams to bring ideas to life through innovative software solutions.
- Grow a flexible and unique career within a trustbased inclusive environment that values excellence innovation and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesnt align with what you want to do.
- Hybrid working our approach is to be in the office or on client site a minimum of 2 days per week.
- Work on a broad variety of projects and tech stacks for clients across seven sectors no project is ever the same
- Join other experts within our supportive and collaborative tech community through knowledgesharing and peerlevel support coaching and mentoring
- Deepen your expertise through our a culture of learning and growth youll have budget to take courses (technical and nontechnical training) plus gain certifications
Our tech stack
While we advocate for using the right tech for the right task you can expect to work with the following technologies to ensure scalable highperformance applications:
- Java 8
- MVC JDBC and RESTful
- Building tools such as Ant Maven and Gradle
- Using a range of technologies and libraries in the Java ecosystem
- Using fundamental tools and languages E.g. SQL Unix CLI tools PowerShell Shell Scripting HTML and CSS
- External and embedded databases relational and NoSQL E.g. MongoDB MySQL Flink Cassandra SQL Server Postgres. Developing schema for supporting business logic and data
What you can expect
- Work to agile best practices and crossfunctionally with multiple teams and stakeholders. Youll be using your technical skills to problem solve with our clients as well as working on internal projects
- Live inperson whiteboarding sessions to problem solve as a team alongside asynchronous communication on Teams
- Hybrid working with the team on client site or in our office a minimum of two days per week. However the actual time you spend and where you spend it will vary by role or assignment including up to 5 days per week on a client site.
- An environment that deeply cares about its values Values PA Consulting
- You will be working alongside colleagues on L1 and L2 teams or as part of a dedicated L3 support team in larger multisupplier settings.
- You will be working in a team responsible for ensuring bugs are analysed and fixed within defined time frames according to SLAs
- You will be responsible for identifying and implementing features that will ensure continuous improvement of client applications.
Qualifications :
Essential requirements
Even if you dont meet every requirement below feel free to still apply as we are often hiring for similar roles which your background might be better suited to.
- You thrive in problemsolving and analytical thinking
- You enjoy collaborating with multiple stakeholders in a fastpaced environment
- Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement
- Experience in using monitoring tools specifically Grafana & Kibana
- Experience in working across production and nonproduction instances of services
- Experience of transitioning services from Project/Development into Live Operational Support
- Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team
Additional Information :
Assessment process
Please note that the interview stages may be subject to change based on the specific requirements of the role.
- Quick call with one of our Tech Recruiters to discuss your application the role and PA
- Round 1: Either a competency or technical interview 60 mins)
- Round 2: Either a competency or technical interview whichever you didnt do at first round 60 mins)
- Final round : Meeting with a PA leader a mini case study and discussion around your clientcentricity 60 mins)
Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
Our purpose guides how we work with our clients and our teams and support our communities to deliver insight and impact solving the worlds most complex challenges. Were focused on building a workplace that values human difference and diverse mindsets and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.
Find out more about Life at PA here.
We are dedicated to supporting the physical emotional social and financial wellbeing of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charitybased initiatives
- Annual performancebased bonus
- PA share ownership
- Tax efficient benefits (cycle to work give as you earn)
Were committed to advancing equality. We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
Adjustments or accommodations Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us on
#LISA3
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
