Senior Support Analyst
Senior Support Analyst
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Job Description
Job Summary
Job Description
What Will You Do
Perform system health check monitoring alerting and corresponding action as required.
Lead the investigation and analysis of application operational failures through to resolution and drive follow-up for root cause identification.
Analyze system monitoring dashboard (Dynatrace) logging system (ELK) and other tools to identify potential issues conflicts and risks.
Responsible for ensuring the production and maintenance of high quality support documents and processes.
Promotes innovative and improved methods of working and implements best practices.
Participate in walkthrough reviews of project release hand over specifications programs Implementation plans and PIV test plans.
Write simple SQL queries against database and generate reports.
Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What Do You Need To Succeed
Must-have
Excellent interpersonal and communication skills (verbal and written)
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Strong experience in troubleshooting.
Understanding of one or more of the following: programming languages databases platforms code management tooling and/or web technologies.
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
Knowledge of SQL.
Nice-to-have
Experience with architecture/process workflow analysis and design.
Familiarity with ITSM.
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic collaborative progressive and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-POST
Job Skills
Computer Operations Customer Service Enterprise Application Delivery Group Problem Solving Information Technology (IT) Infrastructure Interpersonal Relationships Standard Operating Procedure (SOP) System and Console Operations System Applications Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
