Technical Support Analyst (Management Operations Analyst I)
Technical Support Analyst (Management Operations Analyst I)
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$ 5928 - 8493
1 Vacancy
Job Description
Job Requisition ID:48907
BPIS:
Starting Date:
Closing Date: 08/15/2025
Agency:Department of Healthcare and Family Services
Class Title:MANAGEMENT OPERATIONS ANALYST I - 25541
Skill Option:None
Bilingual Option:None
Salary: Anticipated starting $5928/monthly; Full salary range $5928-$8493/monthly
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code:RC062 Technical Employees AFSCME
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview:
The Department of Healthcare and Family Services Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Technical Support Team in the role of Technical Support Analyst. This position will conduct research projects to analyze the efficiency of the Divisions child support system The position will also work with management and staff to assist in determining the need for proposed changes to the system.
The ideal candidate will have excellent communication organizational and analytical skills to be successful in performing the operations of the Technical Support team implementing systems for improvement/enhancements.
HFS values employees with different backgrounds life experiences and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health Life Vision and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity and this position appeals to you please apply today!
At the Illinois Department of Healthcare and Family Services (HFS) we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical mental and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity equity and inclusion. We welcome and value employees with different backgrounds life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective leading to greater innovation and recruiting for our team we recognize the unique contributions of each applicant regardless of culture ethnicity race national origin sex gender identity and expression age religion disability and sexual orientation.HFS is an equal opportunity employer.
Essential Functions
- Serves as a Technical Support Analyst in conducting various research projects to analyze the efficiency of theStatewide Child Support Systems ability to process various functions related to the agencys Child Support Services(CSS) program needs
- Confers with management to assist in determining the need for proposed changes
- Evaluates test production material to assist in determining the need for additional changes
- Confers with professional and clerical staff to explain new system enhancements
- Develops and maintains a working relationship with all Division of CSS bureaus to coordinate the implementationof the Statewide Child Support System
- Develops organizes and conducts on-site training for system users
- Develops and maintains a working relationship with all Division of Child Support bureaus
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of four (4) years of college supplemented by amasters degree in business or public administration with coursework in areas such as economic theory accounting andfinance organizational theory and operations research
- Requires one (1) year progressively responsible professional experience in management operations analysis or thecompletion of an approved training program
Preferred Qualifications
- One (1) year of experience working with electronic data processing operations
- One (1) year of experience analyzing problems and develop systems of action for a child support system
- One (1) year of experience working with staff and management professionals in planning and developing assignments andconducting management evaluation studies
- One (1) year of experience utilizing the concepts and techniques of operations research in developing research projects
- One (1) year of experience conducting training preferably addressing system updates
Conditions of Employment
- Requires the ability to pass a national background check prior to employment due to accessing confidential federal taxinformation
- Requires the ability to utilize and maintain state issued equipment such as a laptop
- Requires ability to travel in the performance of duties with overnight stays as appropriate
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Work Location: 2200 Churchill Rd Springfield Illinois 62702
Posting Group: Leadership & Management
This position DOES NOT contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on click Application Procedures in the footer of every page of the website.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
IC
Employment Type
Full-Time
